Passiontails Frozen Cocktails & Jukebox Hire

4.7
based on 356 reviews

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356 reviews about Passiontails Frozen Cocktails & Jukebox Hire

verified email - 08 Dec 2018

Absolute scammers. Do not give them a cent! Anyone on here who gave them 5 stars are clearly hackers!! They went into liquidation and are now screwing people under a new business name ‘party hire’. Run a mile!!

Approximate cost: $280

verified email - 30 Jul 2018

Not at all didnt even bring goods and paid money.. terrible wouldn't reccommend dont answer any phonecalls.

Approximate cost: $310

verified email - 04 Apr 2018

Booked two slushie machines for a 50th in Perth. The machine was dropped off without cups or straws, & incorrect flavours. As soon as we filled one machine it leaked out all over the floor. Called the after hours number & was told they were '...too far away to come back. Just empty the machine & check the seal & go to Coles for some cups & straws'. I said I wasn't happy with this response & was told to ring on Monday to organise a partial refund. Many emails, phone calls & lies (I'll get the boss to ring you back/ the manager is out of the office/we'll refund the money etc.) later, I decided to contact my bank. I had to fill out a form, & provide phone records, & copies of emails & texts. I also directed the bank to their online reviews which showed that faulty, poor quality products, poor service & blatant dishonesty are how these guys operate. During the dispute process they charged my card again! My bank noticed this & contacted them immediately. They did reverse this second transaction a couple of days later, but I made sure that I cancelled my card. It took nearly four months for the bank to resolve the issue (I assume they held up the investigation as much as possible), but I got my money back. So, my advice to everyone who has a disappointing experience with this company in Perth - do not give up! Pursue the matter with your bank. Eventually, these guys will have to either lift their game or close down. [Redacted inflammatory comment]

Approximate cost: $320

09 May 2016

We hired a slushy machine for our son's birthday. Couldn't have been happier with the level of service and the product. Set up and take away was quick and no mess or fuss. The slushies were a huge hit! Friendly service and very accommodating. Will definitely use this company again! Thanks


Review under investigation
This review is currently being investigated by the Word of Mouth team and it does not affect the business' overall rating. This review will either be confirmed or removed once our inquiry is complete.
11 Feb 2016

Great service and products these guys when above and beyond when another business lets us down..


Review under investigation
This review is currently being investigated by the Word of Mouth team and it does not affect the business' overall rating. This review will either be confirmed or removed once our inquiry is complete.
verified email - 23 Nov 2015

DON'T DO IT! Poor customer service and very bad quality hardware!!
They were quick to take my money online when I thought I was only being charged a deposit. They have NEVER answered the phone when I've called to confirm any details regarding pick up times. I sat outside the CLOSED store on pick up day wondering how on earth I'd get the machine I'd paid $245 for. Finally after 20 mins they returned my call. Then when I sighted the dusty machine I asked if there I could call at any time for support. Well I call twice and had no response. The machine could not be adjusted so the backing music was so soft it couldn't be heard, the microphones would screech with any movement and the karaoke songs were limited (jukebox songs much broader)...A very very disappointing end to what was an awesome 70th birthday party. Do yourself a favour and find a more reputable provider.

Approximate cost: $245

verified email - 21 Nov 2014

This business went above and beyond to ensure our event was a hit. Great service, products, and value for money.. Well done Passiontails" Thankyou

Approximate cost: $595


Review under investigation
This review is currently being investigated by the Word of Mouth team and it does not affect the business' overall rating. This review will either be confirmed or removed once our inquiry is complete.
verified email - 18 Sep 2014

I used passiontails for my wedding on the 23 August 2014. I hired chairs for my ceremony the chairs arrived as my ceremony was due to start. There was no sorry or offer of help and my husband and guests had to race to set up before I arrived. Lucky I was a little late. The dealings with this company since have been extremely disappointing as they have blamed their mistake on myself and my husband. Terrible service

tm2 11 Nov 2014

I couldn't agree more. Our experience was shocking and can relate to yours completely. Their lack of communication was our fault and their care factor was zero.

deej1 21 Nov 2014

I agree the service is really poor and they don't take responsibility when at fault.

johnj56 21 Nov 2014

I would have to disagree with the above comments. This business went above and beyond to ensure our event has a hit. Great service, products, and value for money.. Well done Passiontails

verified email - 27 Aug 2014

Fantastic service, we have used Passiontails Perth for three parties now and they have been great, always have equipment to us well before the party,they are all super friendly and very easy to order with. Will be booking Passiontails again for our next party :)


Review under investigation
This review is currently being investigated by the Word of Mouth team and it does not affect the business' overall rating. This review will either be confirmed or removed once our inquiry is complete.
20 Aug 2014

Fast, efficient and friendliest service like usual as we are returning customers. Highly reccomend them :)


Review under investigation
This review is currently being investigated by the Word of Mouth team and it does not affect the business' overall rating. This review will either be confirmed or removed once our inquiry is complete.
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