Panda Man & Truck

4.8
based on 44 reviews

44 reviews about Panda Man & Truck

verified email - 11 Oct 2017

Long story: Almost a year ago (November 2016), two movers extensively damaged our furniture. They scratched a leather sofa, ruined a partition in a cube bookcase, left a bloodstain on our new mattress, pulled the threading on a sofabed, scratched and dented a wooden desk, dented a washing machine and somehow managed to put major scratches and dents in our refrigerator (amongst other damages). They also chipped the paint in our home which had been freshly painted.
When we asked for our possessions to be repaired through their insurance, noting with relief that their website stated they were "fully insured", a business representative subsequently advised us that this insurance only related to their public liability and truck insurance and did not extend to our possessions (I've since learned through Consumer Affairs Victoria that this is a load of rubbish). He agreed to refund the $382 we'd paid for his service.
Weeks passed and still no sign of our money. After much to-ing and fro-ing, the business representative reneged on his agreement to refund us, so we lodged a claim with VCAT. The hearing date came and the business representative did not show up. In his absence, the VCAT Member ordered Panda Man and Truck to repay us the $1,300 it would cost us to repair our furniture.
The business representative has refused to comply with this Order, so I have lodged a claim with the Magistrates Court to have the VCAT Order enforced. By now he is also liable for all costs incurred through the process.
The business representative has been rude, dishonest and downright painful to deal with. It is not too much to ask that your furniture retains its condition upon being moved. Do NOT use this service.

Panda Man & Truck 25 Oct 2017

I think you should get your self checked put first before making such crazy statements

29 Mar 2017

Van was 1.5 hour late and when we called the owner we were informed that they are based in the city and can't do much about it. Guys who came to move us were very efficient and professional. Frame of our bed was broken in the process of moving and when we called the office and spoke to owner we were informed that he "guarantees" it wasn't them and he can do nothing about it. so not sure what the insurance cover is for. So generally speaking: the owner has good people working for him but he himself is a rude unprofessional guy who simply doesnt care.

Panda Man & Truck 29 Mar 2017

I am sorry but we did not break your bed.
We genuinely care for our customers.
But we also do not appreciate made up stories about damage etc.

verified email - 19 Nov 2016

very prompt pickup,on time and billed precisely.
Moved everything quickly and very friendly service. well done

verified email - 19 Nov 2016

Arranged with one phone call.
Turned up on time with two young gentleman James and Fabian.
Moved everything efficiently and with great care.
Highly recommend the Panda Man and Truck.

verified email - 12 Nov 2016

So easy to book when i rang, the time frame was extremely quick. I didn't have to follow up they met me there as organised with only one phone call. i had antique items of high value and they looked after them to a very high standard. best value for money i have spent in removalists to date.

verified email - 20 Sep 2016

These guys were amazing. I highly recommend using them for getting anything moved. They did what had to be done with ease and were fantastic to deal with. Thanks guys

18 Aug 2016

Very happy with service provided. Nice guys and job done quickly and professionally. On time and well priced. Would highly recommend Dion and co (James?) for any job big or small.

Panda Man & Truck 18 Aug 2016

Thanks Tom, enjoy the couch!

verified email - 13 Aug 2016

very quick, on time, friendly, basically all you need for an efficient move. will recommend

verified email - 13 Aug 2016

the guys went above and beyond to help us, and were extremely helpful and very reliable highly recommend

verified email - 07 Aug 2016

efficient,cost effective. easy to talk to. No Call out fee. Brilliant Thanks very much guys.

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