Nurture Nappies

By olivia105 - 60% Trust 13th November 2012 4:12 pm

Thanks for the feedback you left very helpful

By sangwan - 60% Trust 13th December 2012 6:39 am

We had the similar issues. Please do not order from them. They even agreed to refund our money and then did not. Now we have to take it to our banks another hassle. Last thing some one want to deal with when they are expecting a baby. The owners of this business should look after all of their clients..shame on them :(

By rodp1 - 60% Trust 20th January 2013 8:25 pm

check out this website http://www.thetribestore.com.au/shop/index.php same phone number as nurture nappies

By DrMelP - 80% Trust 8th February 2013 12:29 pm

I am having the same problem now! We ordered our nappies at the beginning of October 2012 (and the company said they would be delivered in October) and paid using PayPal. We got several excuses as to why they had not been sent: hard drive crashes, busy with Xmas orders, they were allocating stock......it is now February and I am still waiting! I only just discovered this site today and have come to the realisation that I will probably not get my nappies or my refund. I'm so disappointed :(

By becs3 - 100% Trust 4th October 2012 1:57 pm

Gosh I'm surprised by your experience. I've dealt with Nurture Nappies in the past (not lately - my youngest is now 3.5 years old) and have never had a problem. Something is obviously going wrong at the moment. I hope you get it sorted out.

By davemms - 80% Trust 1st November 2012 5:16 pm

Hi Sams24, My recommendation is to go back to your credit card company or bank if you paid that way as essentially it is fraud by taking someone's money & not delivering goods. My bet is they are going under, I did see a blog from Jayne who is travelling through Las Vegas so its good to see our money being used for the right purpose rather than getting us our product! Cheers, Dave

By olivia105 - 60% Trust 13th November 2012 4:26 pm

Same thing happened here. Ordered bumgenius nappies in January for $600 which never arrived. Lots of promises and delays still no nappies. Has promised refund for months, have finally received $300 but the rest she is not sure where it went. Unable to reach her on the phone, doesn't answer or return calls and is very slow at email replys. In my case Paypal won't help with refund as past 45days, tried fair trading but they are fairly powerless, ACCC will make a note of it and do nothing further at this time. Parent company Cotton babies were helpful and said they would have a word with her. Unfortunately can't pursue Credit card company as payment was made through paypal. Avoid this company for nappy purchases, through google you can find many others. Make complaints to the ACCC and fairtrading so that they know about her. And tell the parent company about your issues. Next stop for me is a debt collecting agency.

By sangwan - 60% Trust 13th December 2012 6:40 am

Same experience...same on the company..terrible. I will write to the commerce commission to take down their service to charge card not present transactions.

By lazzy01 - 60% Trust 3rd December 2012 8:50 pm

Jayne at nurture nappies never replies to emails or phone calls. She took payment for my nappies and didn't provide the goods. I would not trust this company at all.

By sams24 - 80% Trust 27th September 2012 9:50 am

No fuss service? I wish we had that experience. We paid 2 months ago and NOTHING has happened. Terrible outfit

By Tegan - 60% Trust 10th August 2012 11:46 pm

Really wish I saw this comment before I placed and PAID for my order of which I am still waiting for 3 months later. All I have had from the company is excuses as to why I am still waiting.

By shannonrs - 60% Trust 11th August 2012 9:32 am

The same has happened to me. I placed a very large order for some cloth nappies beginning of June and I was told that I should receive it by the end of the month. I still have not received anything over 2 months later! I also can't seem to get a clear answer as to when I will receive something- the date keeps changing. It's very annoying!!!

By lynetteand - 50% Trust 29th August 2012 3:35 pm

I am having the same problem. Paid in June $600 for July delivery and no nappies. Every week I get a different excuse as to why I havent been either sent nappies or given a refund. I have reported them to office of fair trading and the parent company in the US

By voodoogirl - 50% Trust 2nd September 2012 3:40 pm

I haven't seen the Bum genius nappies either! I ordered them in February, cancelled the order in June and am still waiting for a refund and it's now September!

By peachlI - 50% Trust 5th September 2012 4:48 pm

What is going on with this company? We got great service when we bought nappies for our first child in 2010. This time around we have been waiting since May 2012 and have heard numerous excuses but received no nappies or a refund. The latest excuse is that the nappies were posted over a week ago and must have got lost in the post. We also will be reporting them to Fair Trading. Wish I had read these reviews before ordering and paying.

By sams24 - 80% Trust 27th September 2012 9:53 am

Who do we contact to investigate this company. Is there an ombordsman or something?

By olivia105 - 60% Trust 13th November 2012 4:29 pm

To try and get some help, contact department of fair trading, the ACCC, and the parent company Cotton Babies Wholesale which make Bumgerius nappies. You can also look at debt collection agency's.

By Melbenbella - 80% Trust 2nd April 2012 11:43 pm

Great service? Are you a employee? We ordered nappies in November 2011 and its now April and they still have not been sent to us. WORST experience ever.