308,213 customer reviews
Area: Sydney
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Telecommunications > Sydney > Surry Hills > MyNetFone

MyNetFone




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Level 2, 10-12 Waterloo St
Surry Hills, NSW 2010
Tel:
www.mynetfone.com.au
pr@mynetfone.com.au

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Customer Reviews for MyNetFone (13 reviews)

 
114 Reviews
100% Trust
44 Compliments
12,785 Points
 (4/5)   11th December 2012 2:18 pm

The cheapest for landline & international calls cause it's thru Internet. The most i paid was $22 a month for hours of calls. The quality has been great in the last 2 years. I called them today as we are moving house. After a long long long waiting, I was finally thru, but the staff was very helpful. The best part is that we don't have to Change phone number just plug it into Internet wifi router at new place and it will start working again!

Quality
Service
Value


Approx Cost:
My maximum payment was $22 for hours of local and international calls - great value
 
 

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Anonymous Member
21 Reviews
90% Trust
2 Compliments
2525 Points
 (1/5)   10th May 2012 7:32 pm

I have an account with this company and have recently had problems. The customer service and support I received from their staff was appalling! They failed to look into my file, and after 7 weeks I found out that the problem could have been solved after the first phone call if their staff had taken the time to do their job and look at my file.

Quality
Service
Value


 
77 Reviews
100% Trust
19 Compliments
2,565 Points
 (5/5)   22nd August 2011 4:25 pm

Telecommunication has become very expensive, particularly if you live rural. I'd been looking at MyNetFone for a few years, recommended to me by a friend who swears by them. I was rather nervous about VoIP, but finally took the plunge and haven't looked back. Call quality is the same as a landline, although I have found that if the internet is busy then the quality does drop - both ends! The first time I rang my parents they had no idea I was calling via the internet. Call costs are very cheap - VERY CHEAP! The catch though is that it does take from your download limit. With MyNetFone you can elect to go on a plan or just pay for what you use. International calls are also cheap, calls to mobile phones are about 20-25c per min. Payment is upfront, something I wasn't aware of until my friend kindly informed me of the ways of this company. They regularly have specials and bundles so if you're new to this you can get a good VoIP phone at a good price. They also do naked broadband, however they are still expanding their areas. It is easy to check to see if your location is covered.

Service is good, but it can take a long time to get through via the phone. The first (and only) time I rang I was kept waiting for a long long time and when I finally got through I could not understand the woman at the other end. After both of us getting frustrated I hung up. Yesterday (Sunday) I emailed because I'd made an error with my account and within 24hrs (they don't operate on a Sunday) the problem was corrected. Thank you MyNetFone!!

We have kept our landline, but have dropped it down to the basic plan, just as a safety measure if there's a blackout or the internet is down.

I'm not computer savvy, but if I can set this up and operate it, then anyone can!!

Quality
Service
Value


 
38 Reviews
100% Trust
2 Compliments
210 Points
 (5/5)   27th July 2011 1:34 pm

This phone shop offers the best deals I have ever seen! I am on a $30 a month deal and it is great- free texts, free calls, etc. Definitely check it out

Quality
Service
Value


 
20 Reviews
100% Trust
0 Compliments
200 Points
 (5/5)   10th June 2010 1:24 pm

For the 25$ monthly package, MyNetFone offers 100 calls including some international countries for free and untimed. This is the Best deal i saw ever.

Quality
Service
Value


 
1 Reviews
60% Trust
0 Compliments
200 Points
 (5/5)   9th December 2009 10:23 am

just love the savings on my phone bills! I was using Telstra and had bills greater than $300. Now bills have dropped to $8-10. I have no idea why everyone doesn't use VOIP. It's so easy, and I am not computer literate.

Quality
Service
Value


The Good:
10c untimed calls australia-wide and free unlimited calls between mynetfone customers!
The Bad:
Their broadband coverage: not expanding fast enough!!
 
Anonymous Member
1 Reviews
60% Trust
0 Compliments
200 Points
 (5/5)   19th November 2009 4:02 pm

Just signed up for one of their Christmas Deal! For $99.95, I get free calls, a free VoIP box & a free phone number, for a whole year! So cheap & easy, I just love it!

Quality
Service
Value


The Good:
The Savings of course! And the free calls!
The Bad:
I wish I had signed up a long time ago!
 
2 Reviews
80% Trust
0 Compliments
200 Points
 (5/5)   2nd October 2009 2:47 am

I have been with mynetfone for almost a year and the quality of the service is superb, great products and value for money. I have saved so much money since signing up for the megasaver yearly plan and the best thing about it was absolutely no hassles for byo device. Keep it up.

Quality
Service
Value


The Good:
great value for money - very cheap rates.
The Bad:
none
 
1 Reviews
60% Trust
0 Compliments
200 Points
 (5/5)   23rd January 2009 9:25 am

friend told me about mynetfone so i looked them up... wasn't aure at first but as soon as i saw their new offer this january i signed up immediately! Was sold on their Megasaver Premium Yearly plan, it gives loads of free calls both local, STD and mobile. Its the free mobile minutes that had me hooked tho - i used to spend ridiculous amounts of money on calling mobiles and now all it cost me was $199 for a whole YEAR! how great is that... highly recommended!

Quality
Service
Value


The Good:
unbeatable value
 
2 Reviews
60% Trust
0 Compliments
200 Points
 (5/5)   17th November 2008 12:10 pm

i've been with mynetfone for a few months now and am loving the service! the calls are so cheap and it was definitely worth signing up with them because i have family and friends overseas, who i call all the time. saw their latest offers for the new year sale - am going to sign up to the megasaver yearly plan! i'm on megasaver now, so the yearly upgrade will save me a fair bit more... exciting stuff! might even get a new phone handset as part of the bundle&save deal they have... make it a chrissie present for myself.

Quality
Service
Value


The Good:
great value - cheap calls and easy/cheap to set up
 
This business has 13 reviews. Click below to show the next page.

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