12 reviews about MILAN DIRECT PTY. LTD.

verified email - 15 Dec 2016

BEWARE If there was an option to for negative stars they would rate very well. How can you rate service when they overcharge you but will never reply to your emails and you cant call them. This business is absolutely disgusting. Be very careful buying through them as there is absolutely no way of contacting them if things dont go as planned.

verified email - 07 Dec 2016

Purchased five office chairs from Milan Direct, they said on their invoice that the items were in stock and should be shipped within 24 hours. It is now 12 days, I sent an email yesterday asking when the items may be shipped and recieved no reply, i sent another today and nothing, i called the number which after a while told me to send an email. Our office will close for the Christmas break in a week or so, and the goods will be undeliverable. So I guess the real outcome will be, they will keep the money, we will close our office until mid January and who knows what will happen to the chairs. If I dont recieve a reasonable response this week, I will report Milan Direct to Paypal as suspected fraudulent operators.

Approximate cost: $700

verified email - 25 Nov 2016

My experience with this company has been appalling. Placed my order and was very excited. Then heard nothing. Supposedly goods to be sent you within 3 business days, did not happen. Sent them an email got no response what so ever. Rang them and the recording says email them, You cannot speck to anyone at head Office. Finally got on the someone in Richmond Office. And have someone to talk to. Have had to ring three days in a row now and still waiting for a tracking number. Now a week after initial order (Yesterday) and told that there was an error in their system and will send out today (Yesterday). Eight days after order still do not have a tracking number. A fourth phone call made to Richmond office as Head Office don't have a phone number that they answer. and they are following up . My advise go elsewhere.

verified email - 01 Aug 2016

Danger!!!! Danger!!! Danger!!!

I decided to use Milan Direct after seeing positive reviews on Google and TrustPilot I could not have been more disappointed, had I seen the more balanced review collection on Word of Mouth I may have chosen suppliers differently....

This company delivers NO customer service. My wife and I have had no joy contacting this company to get action. I spoke to Australia Post this morning and was told that as a customer there was nothing they could do for us as the Sender, Milan Direct - they should call themselves Milan Indirect -, must contact them to initiate a search. Something Milan Direct have not done, despite being informed of this lost items 12 days ago.

We will be initiating a Chargeback from our bank today. This is shocking customer service. I will also be referring them to Fair Trading for investigation as this appears to be a bait and switch exercise that they and the ACCC will be interested in. How this store could be a Google Trusted Store is beyond me, it really throws the whole Trust Process into doubt.

Make sure you know your consumer rights before buying from this store..

Danger!!!! Danger!!! Danger!!!

Approximate cost: $800

verified email - 26 Jul 2016

i ordered 6 dining chairs. 2 of the 6 were faulty. numerous email and phone calls with blunt ridiculous replies. i went to the showroom. They saw the fault. said i was right and they would report it. i had to ring head office. Terrible response again. Still unresolved and would never buy from them again and will spread the word as far as i can.

Approximate cost: $1050

verified email - 23 Dec 2011

I have furnished my living room and office with Milan Direct' furniture including office chairs, Barcelona sofa. I have also got few bar stools for the kitchen. Great quality, instant delivery and fantastic service :)

verified email - 02 Sep 2011

Great store. I have furnished most of my furniture with their office furniture, Barcelona furniture and Eames furniture ranges. Great quality and great price!

verified email - 16 Feb 2011

I have just bought a Queen size bed with a mattress and I'm extremely happy with it. Best value package I have seen around. http://www.milandirect.com.au/shop/category/beds/

Approximate cost: $478

verified email - 28 Sep 2010

I'm a stickler for comparison shopping and was in the market for <a href="http://www.milandirect.com.au/shop/category/office-chairs/">office chairs in Melbourne</a> but also a lounge set for my home. There are so many on the market, some with show rooms and others without. I found this page on google about <a href="http://www.milandirect.com.au/mattblatt-matt-blatt/">Matt Blatt</a> and read over the reviews on several forums and the company's pages. I saw an Eames lounge set at the Matt Blatt showroom in Melb and it was beautiful. In the end it came down to price, Milan Direct had them beat. All things considered, I'm very happy with my purchase.

Approximate cost: $642.00

verified email - 18 Jan 2010

I ordered 2 bar stools and didn't expect to see them for a couple of weeks and there they were within 3 days. I am only 24 and a design fanatic but not rolling in cash, Milan Direct make it possible for me have this stuff. Absolutely love it and don't want to tell too many people about it!

Approximate cost: $100.00

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