Mercy Hospital For Women, Heidelberg
I had a private Obstetrician who recommended I booked in at the Mercy because its a large hospital and can deal with medical emergencies if something like that was to occur. Also my Obstetrician treats patients there and delivers babies at this hospital.
The nurses who took care of me were absolutely lovely, friendly and reassuring. They were friendly, ready to assist me with teaching me how to take care of a newborn which is something every new mum needs!!
After birth there were complications involving myself, immediately the nurse pressed the emergency buzzer and a team of medical staff were in my room to deal with the situation.
I cannot speak highly of the staff who held my hand throughout the ordeal, telling me everything was going to be okay. Most importantly, I was taken care of immediately and treated. I was humbled at being treated with such kindness during a difficult time.
I had a private room (thanks to private health insurance) which was clean and comfortable.
Highly recommend this hospital!!!!
I could not recommend this hospital more highly and am looking forward to my next pregnancy, confident that I will be cared for by the best possible team in the friendliest environment with the most modern facilities available."
During labour i saw all different doctors at visits and didnt mind waiting as its a hospital and u need to be realistic that there will be a wait to see someone.
On the actual day my experience was fantastic, my labour was so long ihad that many different midwives as their shifts were overlappiing each others, after delivering my son they asked if i was breast or bottle feeding,being young and a first time mum i apprehensively said bottle feeding. no one judged me like iwas worried about and they were very respectful of all my decisions. up on the wards all the nurses, even the old ones, were amazing and patient and caring. the after care was terrific and i cant express anymore how much i recommend this hospital. the facilites, experience and level of service was fantastic. i actually enjoyed my labour and probably wouldnt be able to say that if i went somewhere else!"
"I had a similar experience at that hospital I was in active labour 5 minutes apart and this inexperienced didnt know what they were doing doctor sent me home. Out of frustration and anger I asked my husband to drive me to the Royal Womans and they took me in with open arms my suggestion is you do the same."
The after-care has also been excellent - two visits to my home by midwives on day 1 and 2 after leaving hospital, day-stays in the Mercy Breastfeeding Support Centre and a Physiotherapy class for my well-being. "
With my first pregnancy I was originally going through the Birth Centre and it was great. I had my antenatal appointments there up until 35 weeks when I developed HELLP Syndrome and Pre Eclampsia. They don't admit patients with complications so I was transferred into the normal birth suite. I was disappointed at this because I thought it would mean a lower/less personal level of care. However I was wrong.
After being admitted through the emergency dept at 35 weeks I was induced and delivered my baby boy. He was healthy and big enough not to need special care so he stayed in the ward with me. The wards are beautiful. I was a public patient and the public rooms are all two patients per room. A lot better than many hospitals that have 4 women per room. It's all brand new and fantastic. The midwives and doctors were all lovely and very caring. I stayed 3 nights 4 days before being discharged.
With my second pregnancy I was classified as high risk due to previous complications. I was at a higher risk of developing the same condition again so I saw a team of obstetricians through the outpatients dept. They were all lovely but sometimes I had to wait a while. This is because there are less obs than midwives, the women seeing midwives didn't have to wait long at all. At 32 weeks I started getting symptoms of HELLP syndrome again and I was admitted to hospital in the ward so they could monitor me closely. They were very helpful, explaining everything to me in detail and always asking how I was. My condition deteriorated very rapidly on the 4th day when I was 33 weeks and I ended up seizuring which was a sign my condition had progressed into full Eclampsia. They stabilized me and rushed me off for an emergency caesarean. They explained everything to my husband, who was understandably stressed and worried about me. My daughter was well but needed some assistance in the special care nursary, which was also great. They allowed my husband to stay the night in one of the rooms designed for parents to stay the night before their premature baby is discharged (so they can get used to feeding at night etc) because it had been such a long and stressful day for him as well, and because he wanted to be near me because I was in and out of consciousness.
I was in hospital for all up 2 weeks, recovering from the complications. Everyone was amazing. The doctors took a lot of time explaining what happened and letting us ask questions. They were always available when we wanted them. They were also concerned about our emotional well being, and making sure we were ok and coping with the stress.
I'll almost certainly get the complications again this pregnancy, but there's no way I'd even consider going anywhere else other than the Mercy, public or private. I feel very lucky to have such an amazing hospital nearby. I highly recommend it to anyone. "
I later found out that the doctor ( very young and in trainning) was not relaying the severty of my symptoms to her surperviser over the phone . I was very lucky to have serviced. "