An unpleasant experience. Unpleasant staff who may or may not return your phone calls. The installation was poor. This was acknowledged by the company however errors still not corrected on second visit. We ended up getting our own carpenter to sort it out having lost faith in this crowd. Amateurs.
Approximate cost: $5000
We are so excited about our Plantation shutters installed by your carpenter today. They look fantastic and he is so great to have do the install. The whole process with Melbourne Plantation Shutters is stress free. We can't wait for the External Shutters to arrive.
This business has high quality plantation shutters and excellent installation BUT the sales people and the reception staff are awful. They are rude, arrogant and difficult to deal with. I pity anyone who has a problem they need rectified, as it is like going through the gates of purgatory. Great product, if you can stomach the service.
Approximate cost: $4,500
As the owner of Melbourne Plantation Shutters, I would like the opportunity to restore this customer's faith in my business and have the chance to hear the complaint first hand. I would appreciate being informed personally and change our procedures if necessary . Pam Zelcer Managing Director
Completely agree!
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Every effort was made by my Consultant to rectify the issues that concerned the above customer and those efforts were rejected. Chris was kept informed on a regular basis of the progress of the job and I sincerely apologise for any inconvenience to Chris on behalf of my team if he felt otherwise. I am happy to discuss personally with Chris to restore his faith in choosing my company. Pam Zelcer Batrouney - Managing Director