Lastminute.com.au

4.4
based on 88 reviews

88 reviews about Lastminute.com.au

Anonymous
verified email - 05 Oct 2020

Zero stars! Chasing a refund for 4 months! Dishonest liars with terrible customer service. Lied about the airline not refunding. Do not use this service!

Approximate cost: $1036

verified email - 21 Sep 2019

Best hotel to spend holidays with family... Good good services..

verified email - 28 Jul 2018

Fantastic when wanting a bargain for that last minute get away! They are always well priced and there are plenty of options available for every budget. It is amazing just how much money you can save by using this service!

verified email - 17 Jan 2017

I am extremely disappointed in the service I have received from Last Minute. I booked a hotel on their website and then realised that I had put in the incorrect dates so I called them within 2 minutes to make the changes. They contacted the hotel who agreed not to put through any penalty rates to make the change in dates and that I could either select a 1 bedroom apartment for similar value or upgrade to a two bedroom dual key unit which was $1618. I then asked them to make notes on the file about the discussion and said I would think about it. They said they would. I called back the next day. Last Minute had to contact Castlereagh Oaks to reconfirmed what was arranged the day before as notes had not been made on the file. When they contacted the hotel Castlereagh Oaks decided I could upgrade from my two bedroom unit at $963. I would only be charged for the difference between the two prices however the Oaks Castlereagh now decided to add on a penalty of $50 which Last Minute decided to give me a discount for. Last Minute made the booking. I then checked my credit card later that night only to discover I was charged $963 plus $1618. I phoned them immediately. They then said that they had to listen to the telephone messages to see what has happened but not to worry that the matter will be resolved and I would receive my money back. I then received an email saying that I sent a copy of my back statements from another email address not registered on the system and that I would have to start the process all over again. I then called Last Minute to resolve the matter. They contacted the Oaks Castlereagh again who now decided that I have two bookings with them and that they were not prepared to cancel either of them. I am so disappointed as I am now out of pocket $1618 plus $963. Last Minute has yet to come back to me to resolve this. I am so upset about this as money was taken from my account without authority and now I have to spend endless hours on the phone trying to resolve this. I am also disappointed in the attitude of the Oaks Castlereagh who are taking advantage of the situation.

Approximate cost: $1618

verified email - 12 Jan 2017

These guys have been great when booking accomodation for our family holidays. Always get something decent at a great price

verified email - 20 May 2015

I always check www.Lastminute.com.au for the latest holiday packages. We always seem to save so much money booking through them. It is a fast and easy way to book.

verified email - 24 Mar 2014

We used this to book a weekend away. It was easy to use and easy to navigate around. I was able to search and book quite easily. I recommend this to anyway looking for a trip away

verified email - 25 Dec 2013

Most ingenious website that allows you to compare great last minute deals on hotels deals and stays, holidays packages and flights. This is my go to site for everything when going away or attempting to travel. We have saved so much money using this site with hotel accomodation for myself and the family. Site is user friendly, easy to navigate and you simply click, compare, book and save. Highly recommended , I've never had any problems whilst using this site.

Megan5 07 Jan 2014

their website sounds great and it's good to hear that you save a lot of money by using it.

verified email - 15 Oct 2013

Excellent deals, varied accommodation styles- secret hotels are great! I've used the site no less than 5 times to book stays and never once had an issue. All goes smoothly and listings all have all the information I need, and I usually require a lot - particularly if I am booking a family holiday for adults and kids. Real time booking allows me to see what is available without having to wait for someone to get back to me, which I love.

verified email - 18 Sep 2013

i have used a few online quick guide sites for accommodation for myself and family over the past few years and i keep coming back to last minute.. i have never had an issue with making a booking and it's so simple to navigate!

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