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1/5)
11th April 2008 2:51 pm
When you order an omlette you dont expect scrambled eggs with mushroom, ham & tomato thrown in.
We pre-rdered our meals by fax & confirmed by phone the day before, but were still waiting 50 minutes after arrival for 4 meals.
Upon speaking to the staff they conplained that another staff member was to blame, taking no responsibility as an establishement, also offering no compensation for their bad service.
Having previously experienced just as bad service once before, we thought it may have been a one off but clearly this establishment cannot cope with more than a table of 2 or 3.
Definately the worst group dining experience I have ever had. Would never go back
The Good:
the location & outdoor eating area
The Bad:
the service, the presentation of food & lack of respect for the customer and their timeframes
Comments
Word-of-mouth reviews on Australian businesses
By edge - 10% Trust 14th June 2008 10:15 pm
unfair comment unfortunately the preorder was not relayed to the chef until the group arrived, due to a human error. Even a 5 star park Hyatt with 5 chefs would have struggled serving out 20 completely off the menu dishes. We did advise this and suggested a simpler solution. If we had known there was a time frame we would have suggested a set menu. Anyway we sincerely apologized and offered complimentary coffee all round. Moving on lanes edge copes well with large bookings.We ensure people on a time frame pre order and all runs efficiently. Lanes edge has a great ambiance and all are made very welcomed by our friendly staff
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