Prompt and thorough service; good continuity over the last 20 Years; very good client/provider relations. Craig is generous with his time and gives well-considered advice.
Knox taxation are great, they make lodging our tax returns very simple and we never have any issues. Friendly & knowledgeable staff.
Excellent service, friendly and incredibly clever. They saved me thousands. Thank you for being so quick to address my issues, and for teaching me better ways to run my business. My last experience with an accountant was dreadful. You returned all of my calls, you answered all of my questions, and I couldn't have been happier with the results you got for me from the ATO. Worth every cent, and very reasonable fees. A friend referred me to you and I'm ever so grateful to have found you. See you next year.
Make sure you get everything in writing, especially prices. Had a verbal agreement on price, but later received an invoice of many times more. Refused to pay more than verbally agreed upon and they advised they would commence legal action. My biggest mistake was trusting their word, again make sure you get it all in writing or it may be open slather when the invoice arrives. EDIT: its concerning their public response below (now edited) breaches confidentiality by revealing personal details of the complaint.
Approximate cost: $990
Thank you for taking the time to review our business.
We welcome constructive and unbiased feedback at all times, and this has
resulted in our company receiving the highest of accolades for our
professionalism. We have a reputation for working empathetically with our
clients to ensure the best outcome no matter the situation. We maximise
all opportunities to ensure our clients are rewarded for their hard work
and diligence in keeping great records.
As a Business Advisory, we are always happy to hear from our clients who
may need a little help in better facilitating their business and financial
record keeping. We trust you will look back and reflect on your experience
with us at Knox Taxation and Business Advisory in time, and realise that
our preparation of your returns in a very timely manner and considerably
discounting our accounting fees to you was a positive experience.
We are sorry that you feel we have not given you value for money service
and welcome you to talk to us at any time, to discuss what the ordinary fee
structure is for a single Tax Return, and compare our fee to other
Accounting firms. We do hope that you will be able to garner a better
understanding that our services are indeed held in high esteem, and our
services are charged at extremely respectable rates.
We welcome you to give us a call, and discuss your review on WOMO, with the
hope that we can help you with any further Accounting services and advice
that you may need in the future.
Kind Regards,
Knox Taxation and Business Advisory.
You've also just breached client confidentiality by revealing personal information about the complaint as a form of payback, which is to say the least, very concerning.
We have used Knox Tax for approx 9 years and during this time have found everyone, Accountants and office staff to be more than helpful, kind and we have always felt valued. Nothing is too much trouble and they handle all matters in a private and punctual manner. BEST THING WE EVER DID WAS CHANGE TO KNOX TAX!
Tax returns - quick and reliable. Very reasonable price and service from bottom up was terrific - highly recommended.
We have used Coral at Knox Taxation for a number of years after being recommended by a friend. Coral is very easygoing and friendly, she explains everything clearly and takes time to talk financial issues through. Our tax has involved rental property, sole trader/small business and personal tax and she has been fabulous with all of it.
Quick, easy, efficient tax return completion. Gave us information to maximise our return in future. Friendly staff.
Approximate cost: $165.00
Very happy with my tax that I had done. Rachelle was excellent and I recommend her, and ofter tell people to go. Was not a problem even with my complicated shares. (well I find them complicated, was really easy for them) Price was reasonable as well and reception was very friendly. An overall easy experiance with the dreaded tax.
I had my tax return done at knox tax. The staff were really friendly and answered all my questions I will definately be going back next year!
Approximate cost: $137
“It was definitely a positive experience having Winsly doing my tax return. he”…
“I was recommended Ali by a friend of mine. Ali has been very helpful in lodging”…
“Good job done! Highly recommended.”…
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