First time ever left my keys behind when walking out the door! Googled "locksmith" and picked IL&S, from moment my call was taken till the locksmith arrived, it was very professionally handled! We all pay for service nowadays and although initial price quoted was steep (emergency), I did get the complete service! Invoice was sent to me via email for my own records.
Approximate cost: $180
We are a large strata complex and Independant do our Seaclous access cards to our community pool and recreation area as well as our CCTV security requirements so when there is a problem it impacts a lot of people. I can’t recommend them enough fir their excellent service. Over the phone I have dealt with Gerry, Ryan and Michelle which were terrific to speak to. On site I have mostly dealt with Jake who is fabulous and has always taken the time to explain things to me and assisted above and beyond. Today I dealt with Dean who was terrific too. He noticed something that was unrelated to the call out and fixed it whilst there and then explained it all to me. The company as a whole has an excellent communication and work ethic and great staff make a great business. Thank you - a pleasure to deal with this company. My husband and I are in construction and deal with trades all the time, both good and bad service experience. I can highly recommend Independant Locksmiths. Thank you guys - keep up the excellent work . Kelly - Somersby
Thanks Kelly for taking the time to leave us a review. It is great to hear you are happy with the CCTV and secCloud Access Control system and the service we provide. We have passed your comments on to Ryan & Michelle, Dean and Jake.
I called for a locksmith and was told not available until the evening. However he finished a job early and rang to see if he could help me out earlier and of course I agreed. He was friendly, courteous and repaired the lock saving me money. No fuss, no mess and the work done quickly. I even got advice how to maintain the locks against the weather. Very happy with the service and the cost was reasonable which is why I have used this company more than once.
Thanks Kim for taking the time to leave us a review. We will pass your positive comments on to our team.
Right after the Easter break got an urgent job to do at Miranda Tuesday morning, made a call and within an hour and a half the Locksmith was there and also helped to secure a open garage for me so when he left the place was again very secure. Nothing was to hard for him to do very polite and helpful. Tom G.
Thanks Tom for the great review. We really appreciate the feedback.
Placed our order over the phone, order was received VERY promptly by secure mail, everything received as ordered, invoice received by email and paid for easily, on-line. Great efficient service without any hiccups.
The locksmith was prompt to arrive at the agreed time, he was friendly and efficient at the job and the price was reasonable.
I'm very happy to recommend this service.
Front door lock lever (cast) snapped requiring repair - rang Michael - he asked for photos to be sent via text message to access situation, then called me to suggest solution - he suggested I take part to his nearby store, where they could find suitable part replacement, and I could do it myself and save cost of a callout fee - all of which I did - alternative door supplier said I needed to change full lock, cost over $300 (parts not available!!) - used Independent before - always helpful and recommend best option(for me!!) - now listed in my mobile phone -
Approximate cost: $60
Thanks for the review. We have passed your feedback on to Michael.
These gentlemen are great and they sure do a terrific job.
They were fast and very polite. The job was done quickly and not that expensive.
Keep it up.
Michael unlocked our door in under a minute, was very professional, polite, answered our questions, and all with a big smile!
It was a pleasure to do business with him. I wish all trades people were like Michael!
Thanks so much for taking the time to leave us a 5 star review. We'll pass your comments on to Michael.
It's not luck that keeps you in business for over 40 years. Family owned and run makes all the difference to the experience you'll receive. I have used Independent Locksmiths for over 25 years and always been overly impressed with the under promise and over delivery attitude from Directors to apprentices. When you want and need trustworthy, reliable and best advice you will not get better than Independent. Micheal was at my house today while I wasn't, excellent job done and wouldn't have know he'd even been except for multiple new locks. Congratulations to all at Independent on the 40 years of success.
Thank you Dean for the 5 star review. We will pass your positive comments on to Michael and share with our entire team.
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