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Banking & Financial Services > Sydney Metro > Sydney > ING Direct

ING Direct

5/5 based on 124 reviews
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347 Kent St
Sydney, NSW 2000
Ph: 1800 500 ...


Customer Reviews for ING Direct (124 reviews)

 

#2 in Glenside SA
19 Reviews
80% Trust
14 Compliments
2,070 Points
 (5/5)   27th May 2013 9:13 am

I think ING offerings with the Orange Everyday account linked to a Savings Maximiser and no account fees and savings account can pay LB interest rates of 0.75 if you boost your balance by $200 a more a month and no withdrawals. Plus the promo they have going atm the gives you 5% cash back for contactless transactions under $100 and great customer service blows away what the big 4 have to offer.

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#1 in Geelong VIC
127 Reviews
0% Trust
36 Compliments
10,620 Points
 (4/5)   10th May 2013 10:03 pm

I have been an ING customer for a few years now. When I first joined I was offered $100 as an incentive. I think their home loan interest rates are usually higher than the big 4 banks but their deposit accounts, their savings maximiser is good you get a higher interest rate than anywhere else but it is a one off whereas with some of the big 4 banks you can get the higher deposit interest rate as long as you open a new acccount. ING's term deposits' interest rates are usually better than the big 4 banks and they give you 10% bonus interest if you renew the principal and interest upon maturity. Their customer service is generally quite good. Only downside is that they don't have any physical branches which can be very inconvenient.

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By itgirl41 - 100% Trust 11th May 2013 9:07 am

I like ING too - I think their approach has brought about a bit of a change in the market with other banks now having to reduce fees to compete.

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By panda91 - 100% Trust 11th May 2013 11:29 am

Big fan of ING direct. They have fantastic promotions and I've never had an issue with them.

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By min - 100% Trust 20th May 2013 10:33 pm

Wow, I will have a look at this bank. Thanks.

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#1 in Redhead NSW
25 Reviews
100% Trust
22 Compliments
1,445 Points
 (3/5)   5th March 2013 7:54 pm

Online Banking pretty much as you would expect. I can't see how anyone could rate online banking as 5-star sensational.

No significant issues but we are talking about an online bank where interactions are a little limited. I get me statement in the mail. They answer the phone when I have a query - Good solid service as expected but certainly no WOW factor.

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By kyliem15 - 100% Trust 10th March 2013 4:50 pm

If you have a look at their everyday transaction account its the best available in the market. With no fee's , 3 days to fix your account if you accidentally overdraw your account, they pay you 50c when you withdraw $200+ from a supermarket etc + 5% off all paywave transactions till june 2013! if you can find me a better deal, please let me know. but frankly I havent found a better transaction account in australia

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#1 in Erskineville NSW
53 Reviews
100% Trust
47 Compliments
6,530 Points
 (4/5)   5th March 2013 7:49 pm

used to be with ing direct and love the interest rate for the deposit but now my bank has the netsaver and it is much more convenience so unfortunately i closed my ing account as it take one or two days to transfer the money. even Ing now offer normal account with the card so you can access to it straight away. overall they do have a bit higher intrest rate than any other banks.

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#5 in South Yarra VIC
27 Reviews
100% Trust
13 Compliments
2,095 Points
 (4/5)   16th January 2013 7:27 pm

No bank fees, no ATM fees for withdrawal of $200 and more. No overdrawn fee. Love the service.

However, it is a bit hard when you want the bank to issue a cheque because they don't have a branch. You have to call and they will send you the cheque. And when you want to deposit large sum amount of money, the only option is to go to the Post Office and the security is not as good as banks.

But other than that, great service (friendly customer representative)

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#1 in Windsor NSW
15 Reviews
80% Trust
2 Compliments
1,780 Points
 (5/5)   11th January 2013 10:34 am

This internet Bank service and ING Direct is a great way to do Your banking online. Its also a great way to save Your money for holidays or other special things.

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By panda91 - 100% Trust 11th January 2013 4:09 pm

One of the better rates out there.

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#1 in Rydalmere NSW
402 Reviews
100% Trust
137 Compliments
18,295 Points
 (5/5)   29th December 2012 7:44 pm

We have been ING customers for a while now, it's great have not had any bad service. Their customer service dept is fantastic, they will go the extra mile, never a long wait when calling through and question emails always answered.

They always keep you updated with what's going on in the banking world

We are very happy, wish there was a actual ING bank.

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By panda91 - 100% Trust 30th December 2012 10:55 pm

They have fantastic savings products too.

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#1 in Sydney NSW
232 Reviews
100% Trust
277 Compliments
34,015 Points
 (5/5)   6th December 2012 2:14 pm

I have been an ING Direct customer for years ever since they first launched their savings maximiser account. Their website is easy to use and their products are great. I like their terms deposits also. Every time I ring up for extra assistance, the staff are helpful and have extensive product knowledge. I would happy look at other products of ING Direct and would recommend to anybody wanting a better deal with their banking.

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By itgirl41 - 100% Trust 6th December 2012 7:18 pm

You don't often hear good reviews for banks, must be good!

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By panda91 - 100% Trust 7th December 2012 11:42 am

Fantastic bank, they also have great promotions going on

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By panda91 - 100% Trust 9th December 2012 11:48 am

They have a great promotion right now, 5% cash back for purchases under $100

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By anthony1983l - 100% Trust 26th December 2012 8:55 pm

Thanks that is helpful to know, I might need to check out their products online.

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#1 in Breakfast Point NSW
191 Reviews
100% Trust
92 Compliments
9,265 Points
 (5/5)   6th December 2012 1:57 pm

I recently joined ING Direct to take advantage of their high savings rate and so far I'm very happy with my decision. I've had to call up customer service a few times to activate accounts, ask questions, and they've always been friendly and efficient. The only slight downside, and when I say slight I mean tiny downside is that it's an online only bank, so you won't find branches anywhere. Other than that, ING Direct is a fantastic bank with amazing interest rates.

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#1 in Safety Bay WA
29 Reviews
100% Trust
1 Compliments
1,405 Points
 (5/5)   22nd October 2012 3:35 am

I was searching for another bank and one that was not going to charge me oodles in fees and I get nothing in return, well I saw an ad on TV for ING and thought heck why not give it a go. So I went online signed up for an account which is a Savings Maximiser and now I am on my way to having a good savings plan and I also get interest which shows up at the end of the month. And being an online account I can transfer into my other bank account if I need extra funds but the good thing is that being a mainly online account I cant go into a branch to withdraw small amounts.

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#1 in Dianella WA
194 Reviews
100% Trust
73 Compliments
18,155 Points
 (5/5)   7th October 2012 7:29 pm

To Celebrate the Introduction of their Pay Wave Facility, Ing Direct are offering their existing Orange Everyday Customers and the first 30,000 New Customers

5% off all their Pay Wave transactions untill 30 June 2013!

That means every time you spend up to $99.99 and use the Pay Wave facility Ing Direct will refund you 5% of the total transaction straight back into your orange everyday account.

This is one of my favorite accounts and this offer is purely a bonus!

I have previously done a review on the Orange everyday account which you can view here. I have also provided a spreadsheet of other fee free bank accounts and what they offer so you can see the differences.

http://www.kylieloves.com.au/banking/5-off-pay-wave-transactions

Some features of this account.

No monthly account keeping fee

No min opening or ongoing balace

No transactional fees*

No charges for withdrawing money via eftpos

50cents everytime you withdraw $200 or more using eftpos

Withdraw $200 or more at any ATM and they will refund the ATM operators fee.

if you accidentally overdraw your account you have 3 days to deposit more money into your account without any penalties* (once per month only)

FAVOURITE EVERYDAY TRANSACTION ACCOUNT!

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Comments

By TooStronk - 100% Trust 12th January 2013 11:19 am

Good info, for sure. Doesn't seem like a review though.

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#2 in Newtown NSW
77 Reviews
100% Trust
26 Compliments
7,575 Points
 (5/5)   25th June 2012 10:29 am

I love ING direct as a savings account. You will get a higher rate of interest that with a traditional bank and it's so easy! No fees ever and no hassles.

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By yvonnef4 - 100% Trust 25th June 2012 12:03 pm

Yess could not agree more. Keeps the others honest or on their toes at least.

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#2 in Ashfield NSW
36 Reviews
100% Trust
8 Compliments
3,665 Points
 (5/5)   22nd June 2012 3:02 pm

I have a savings account with ING. Good company no transation fees on cash out for ATM's over $200.


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#1 in Epping VIC
757 Reviews
100% Trust
398 Compliments
96,340 Points
 (5/5)   22nd June 2012 1:44 pm

excellent bank if you want to park your money for savings purposes the interest rates are higher than other banks,

good customer service via phone if you need it

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#1 in eagleby QLD
376 Reviews
90% Trust
117 Compliments
30,205 Points
 (5/5)   10th June 2012 6:45 pm

i have been with this bank for 6months now and well it speaks for itself 24/7 assistance when needed and no fees it you withdraw over 200 at another autoteller

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#3 in Newmarket QLD
9 Reviews
70% Trust
2 Compliments
1,240 Points
 (5/5)   6th June 2012 10:42 am

I have been a long time customer of ING's online saving account, and signed up for their everyday account as soon as I found out about it.

No fees, no ATM fees (assuming you withdraw at least $200).

The only downside is their lack of branches, which can be a problem on the rare ocassion you have a cheque to bank.

I have never had a problem with them for any reason. If only they did credit cards as well...


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#2 in North Ryde NSW
25 Reviews
100% Trust
3 Compliments
2,700 Points
 (5/5)   30th May 2012 11:04 am

I joined ING Direct about 3 months ago. They have been simply AMAZING! They called me up a couple of times to made sure I got the hang of it and if I have a problem I go straight through to a human who knows me by name. They are the best.

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#1 in Norman Park QLD
166 Reviews
100% Trust
54 Compliments
11,925 Points
 (5/5)   17th May 2012 7:26 pm

I joined ING around 4 years ago and have been so impressed with them. They have amazing customer service - via phone or email, great online website, no bank fees and when I joined they had amazing bonuses for opening a debit visa account and I ended up with $60 in my pocket. I have 2 accounts with them and have never been disappointed.

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#1 in Albion Park NSW
140 Reviews
100% Trust
27 Compliments
6,010 Points
 (4/5)   7th May 2012 10:30 am

i have been a fairly new member to ING. the service is excellent, the rates and prices are competitive, and they are a well known brand.

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Comments

By kyliem15 - 100% Trust 10th March 2013 4:51 pm

your review is only positive?? whats with the 4 stars??

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#1 in Main Beach QLD
190 Reviews
100% Trust
99 Compliments
23,945 Points
 (4/5)   30th April 2012 4:34 pm

I joined when I saw a tv ad ... they were offering $30 gift for opening up a savings account and it is true. The online banking is easy to use, and when I have had to ring to talk to an operator for customer service, I was always answered immediately. For an online account, this is very good. The introductory high interest rates are great for the first 4 months, and then it drops. No account keeping fees whic is a Huge Plusss.

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By ethan_anderson - 100% Trust 30th April 2012 8:31 pm

Have been with them with a transaction account for some time and they are quite good with no fees ofcourse.

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By TooStronk - 100% Trust 2nd May 2012 1:24 pm

I almost signed up as well but I saw that the rates were special introductory rates. Those things turn me off completely.

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