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Banking & Financial Services > Sydney (area) > Sydney > ING Direct

ING Direct

347 Kent St
Sydney, NSW 2000
Tel:
www.ingdirect.com.au
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5/5 based on 123 reviews
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Customer Reviews for ING Direct (123 reviews)

 
Lucy2501
#1 in Lara VIC
131 Reviews
90% Trust
30 Compliments
13,430 Points
 (4/5)   10th May 2013 10:03 pm

I have been an ING customer for a few years now. When I first joined I was offered $100 as an incentive. I think their home loan interest rates are usually higher than the big 4 banks but their deposit accounts, their savings maximiser is good you get a higher interest rate than anywhere else but it is a one off whereas with some of the big 4 banks you can get the higher deposit interest rate as long as you open a new acccount. ING's term deposits' interest rates are usually better than the big 4 banks and they give you 10% bonus interest if you renew the principal and interest upon maturity. Their customer service is generally quite good. Only downside is that they don't have any physical branches which can be very inconvenient.

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Comments

By itgirl41 - 100% Trust 11th May 2013 9:07 am

I like ING too - I think their approach has brought about a bit of a change in the market with other banks now having to reduce fees to compete.

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By panda91 - 100% Trust 11th May 2013 11:29 am

Big fan of ING direct. They have fantastic promotions and I've never had an issue with them.

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By min - 100% Trust 20th May 2013 10:33 pm

Wow, I will have a look at this bank. Thanks.

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Montorc
#1 in Redhead NSW
25 Reviews
100% Trust
22 Compliments
1,445 Points
 (3/5)   5th March 2013 7:54 pm

Online Banking pretty much as you would expect. I can't see how anyone could rate online banking as 5-star sensational.

No significant issues but we are talking about an online bank where interactions are a little limited. I get me statement in the mail. They answer the phone when I have a query - Good solid service as expected but certainly no WOW factor.

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By kyliem15 - 100% Trust 10th March 2013 4:50 pm

If you have a look at their everyday transaction account its the best available in the market. With no fee's , 3 days to fix your account if you accidentally overdraw your account, they pay you 50c when you withdraw $200+ from a supermarket etc + 5% off all paywave transactions till june 2013! if you can find me a better deal, please let me know. but frankly I havent found a better transaction account in australia

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Katharina
#1 in Erskineville NSW
53 Reviews
100% Trust
43 Compliments
6,135 Points
 (4/5)   5th March 2013 7:49 pm

used to be with ing direct and love the interest rate for the deposit but now my bank has the netsaver and it is much more convenience so unfortunately i closed my ing account as it take one or two days to transfer the money. even Ing now offer normal account with the card so you can access to it straight away. overall they do have a bit higher intrest rate than any other banks.

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fein
#5 in South Yarra VIC
27 Reviews
100% Trust
13 Compliments
2,095 Points
 (4/5)   16th January 2013 7:27 pm

No bank fees, no ATM fees for withdrawal of $200 and more. No overdrawn fee. Love the service.

However, it is a bit hard when you want the bank to issue a cheque because they don't have a branch. You have to call and they will send you the cheque. And when you want to deposit large sum amount of money, the only option is to go to the Post Office and the security is not as good as banks.

But other than that, great service (friendly customer representative)

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Value



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punkiesmartasek
#1 in Windsor NSW
15 Reviews
80% Trust
2 Compliments
1,780 Points
 (5/5)   11th January 2013 10:34 am

This internet Bank service and ING Direct is a great way to do Your banking online. Its also a great way to save Your money for holidays or other special things.

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Value



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Comments

By panda91 - 100% Trust 11th January 2013 4:09 pm

One of the better rates out there.

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socialbutterfly
#1 in Rydalmere NSW
388 Reviews
100% Trust
131 Compliments
18,005 Points
 (5/5)   29th December 2012 7:44 pm

We have been ING customers for a while now, it's great have not had any bad service. Their customer service dept is fantastic, they will go the extra mile, never a long wait when calling through and question emails always answered.

They always keep you updated with what's going on in the banking world

We are very happy, wish there was a actual ING bank.

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Value



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Comments

By panda91 - 100% Trust 30th December 2012 10:55 pm

They have fantastic savings products too.

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JMS1984
#1 in Sydney NSW
219 Reviews
100% Trust
250 Compliments
31,715 Points
 (5/5)   6th December 2012 2:14 pm

I have been an ING Direct customer for years ever since they first launched their savings maximiser account. Their website is easy to use and their products are great. I like their terms deposits also. Every time I ring up for extra assistance, the staff are helpful and have extensive product knowledge. I would happy look at other products of ING Direct and would recommend to anybody wanting a better deal with their banking.

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By itgirl41 - 100% Trust 6th December 2012 7:18 pm

You don't often hear good reviews for banks, must be good!

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By panda91 - 100% Trust 7th December 2012 11:42 am

Fantastic bank, they also have great promotions going on

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By panda91 - 100% Trust 9th December 2012 11:48 am

They have a great promotion right now, 5% cash back for purchases under $100

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By anthony1983l - 100% Trust 26th December 2012 8:55 pm

Thanks that is helpful to know, I might need to check out their products online.

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panda91
#1 in Breakfast Point NSW
191 Reviews
100% Trust
88 Compliments
9,220 Points
 (5/5)   6th December 2012 1:57 pm

I recently joined ING Direct to take advantage of their high savings rate and so far I'm very happy with my decision. I've had to call up customer service a few times to activate accounts, ask questions, and they've always been friendly and efficient. The only slight downside, and when I say slight I mean tiny downside is that it's an online only bank, so you won't find branches anywhere. Other than that, ING Direct is a fantastic bank with amazing interest rates.

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Service
Value



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monical
#1 in Safety Bay WA
29 Reviews
100% Trust
1 Compliments
1,405 Points
 (5/5)   22nd October 2012 3:35 am

I was searching for another bank and one that was not going to charge me oodles in fees and I get nothing in return, well I saw an ad on TV for ING and thought heck why not give it a go. So I went online signed up for an account which is a Savings Maximiser and now I am on my way to having a good savings plan and I also get interest which shows up at the end of the month. And being an online account I can transfer into my other bank account if I need extra funds but the good thing is that being a mainly online account I cant go into a branch to withdraw small amounts.

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kyliem15
#1 in Dianella WA
194 Reviews
100% Trust
71 Compliments
18,145 Points
 (5/5)   7th October 2012 7:29 pm

To Celebrate the Introduction of their Pay Wave Facility, Ing Direct are offering their existing Orange Everyday Customers and the first 30,000 New Customers

5% off all their Pay Wave transactions untill 30 June 2013!

That means every time you spend up to $99.99 and use the Pay Wave facility Ing Direct will refund you 5% of the total transaction straight back into your orange everyday account.

This is one of my favorite accounts and this offer is purely a bonus!

I have previously done a review on the Orange everyday account which you can view here. I have also provided a spreadsheet of other fee free bank accounts and what they offer so you can see the differences.

http://www.kylieloves.com.au/banking/5-off-pay-wave-transactions

Some features of this account.

No monthly account keeping fee

No min opening or ongoing balace

No transactional fees*

No charges for withdrawing money via eftpos

50cents everytime you withdraw $200 or more using eftpos

Withdraw $200 or more at any ATM and they will refund the ATM operators fee.

if you accidentally overdraw your account you have 3 days to deposit more money into your account without any penalties* (once per month only)

FAVOURITE EVERYDAY TRANSACTION ACCOUNT!

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Comments

By TooStronk - 100% Trust 12th January 2013 11:19 am

Good info, for sure. Doesn't seem like a review though.

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