The team at Hydronic heating systems completed an installation for my double-storey house. The quoting and installation process was trouble-free.
Within 2 years, the boiler system failed multiple times on a daily basis, rendering the heating system useless and leaving the house cold and without heating. A temporary fix involved resetting the outside boiler system on the side of the house each time this happened, which is honestly the last thing anyone would want to do in the cold weather late at night or early in the morning. I have had contact with one of their team members who came by to replace a defective part with a used 2nd-hand part, citing a lack of stock and committing to replacing a new part when it had arrived. This never happened, although it did fix the issue for the short term.
Within 2 years again, the same failure with the boiler occurred on a consistent basis this time with multiple different error messages. I tried to contact them multiple times through different channels - phone calls, SMSs, emails - and would only get a reply after a week.
This has now been an ongoing issue for the past 9 months. Getting in touch with them has become even more difficult with the same calls, texts and emails remaining unreplied. They only felt the need to reply soon after when I had to as a last resort offered to take this to Consumer Affairs Victoria to have this remedied, due to their inaction in fixing their product.
The boiler system has now been reset so often over the years that it has automatically and permanently shut down without the ability to perform additional resets to get some temporary use of the heating.
I'm having to go through another hydronic heating company that is responsive, professional, and reputable to have this properly fixed/replaced at extra cost.
Despite their claims on the contract that they "are just a phone call or email away", in hindsight this is now just a marketing ploy that looks good on paper but they shirk away from fixing the problem when I needed it the most. They also claim to use "hydronic heating boilers, manufactured in Europe and known the world over for superior reliability and quality"; clearly having something work for less than two years at best is anything but reliable and of quality.
If you want a quality hydronic system that works, one that the company stands by, are there to fix the problems with their product in a reasonable time, and won't leave you in a lurch when you need it- go with a different reputable company.
The guys were friendly and easy to contact and deal with. The installation was very fast and finished there was no mess. An efficient and friendly team
Fantastic service from start to finish - Rob came out to quote, provided a quote and completed the job within a 3 week period - amazing level of service and communication. House was left clean and Rob was lovely to deal with. Couldn't recommend highly enough. The install was a retrofit in an existing home - no issues experienced and we're loving the heat this system is providing for us.
We had split systems in each room and the minute they were switched off the house would be cold - it's a 10 year old home so well insulated, etc. Hydronic heating is just the best.
Approximate cost: $11000
Mark, Rob and the team at HHS did not disappoint. Great service from start to finish and provided immediate answers to all questions I had along the way.
Wouldn’t hesitate to recommend.
appreciate the review Dave
Hydronic Heating Systems have completed a challenging install to our 1930's apartment in Prahran. We are very happy with the finished product. Mark and Rob were extremely helpful through the entire process. We would be happy to recommend this company, as they go that extra mile to ensure customer satisfaction.
Cheers Darryl, it was a tricky job but we eventually got there :-)
We highly recommend Hydronic Heating Systems. The customer service is excellent and the price beat everyone else.
Robert and Michael make a great team and were very efficient at fitting the system and Mark's communication was excellent.
Being without heating we were delighted at the responsiveness and the speed at which they installed our new system.
The hydronic system is far superior to the ducted underfloor heating we had before and we couldn't be happier with our choice of system and supplier.
We upgraded to the Nest thermostat and love it!
Thanks Robert, Michael and Mark!
Thanks David - I agree the Nest is well worth the upgrade!
Robert and Mark were professional in their approach, they were very helpful, and were able to cater around our building timeline. We are extremely grateful, our home is now cosy and warm. Hydronic heating has far exceeded our expectations, truly a wonderful way to warm your home.
Thank you Santina, it is the best way to warm your home for sure!!
Very happy with Hydronic Heating Systems and the installation process. The time from booking to installation was quick and the team were very communicative. Would definitely recommend!
Thanks Christine for taking the time to leave us a review, truly appreciated
Good quality,no mistakes and completed on time . I have already given your company details to a family that doesn’t like ducted systems .
Approximate cost: $13000
Thanks Justin, theyve been in touch already should they go ahead we will be sending you a Village Gold Class Indulgence package for 2. Always appreciate referrals
Excellent quality product and when purchasing, staff were extremely helpful, patient and flexible. Very happy with our hydronic heating.
Approximate cost: $12000
Nice working along with you Loretta
“Possibly the most professional outfit I have ever had to deal with. Great”…
“I would highly recommend ACS for their first class personal and professional”…
“I appreciate the pleasant environment while outside temperatures try to reach”…
Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.
Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...
Upgrade Your AccountTell us more about your job and get quotes from local experts.