Furniture & Homewares > Melbourne Metro > Chadstone > Harvey Norman

Harvey Norman, Chadstone

Address:
1341 Dandenong Rd
Chadstone, VIC 3148

Tel: 03 9567 6...
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Customer Reviews for Harvey Norman (6 reviews)

 
8 Reviews
70% Trust
1 Compliments
805 Points
 (5/5)
2nd October 2013 9:43 pm
This new Harvey Norman store is wonderful. I bought a coffee machine from here and knew absolutely nothing about them. The sales consultant had excellent product knowledge and explained the ins and out of functionality and maintenance. She also beat the cheapest price I found whilst shopping around even though it was online.

Quality
Service
Value


 

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1 Reviews
60% Trust
0 Compliments
200 Points
 (4/5)
3rd June 2011 6:22 pm
I had a bad experience dealing with the store whilst purchasing the AV Equipment due to the bad store manager in the past. However, with recent restructuring, it seems that they have improved the Customer Service especially in the AV department. Eugene, the AV manager has been exceptionally great with both technical and customer service. I have been a loyal customer for the past 3 years and will return because of his level of professionalism

Quality
Service
Value


Approx Cost:
$4900
 

58 Reviews
100% Trust
3 Compliments
215 Points
 (4/5)
26th July 2009 1:59 pm
We went there to buy a plasma tv . The sales rep happily spent all the time we needed to ensure that we understood all the features. The staff were able to give us a better price (so always ask if the price is the best they can do). Since then we have gone back to purchase many other things because the service, quality and price is great!

Quality
Service
Value


Approx Cost:
1100
 
12 Reviews
100% Trust
0 Compliments
200 Points
 (1/5)
14th October 2008 10:57 pm
After selecting a fridge to purchase, we were quickly whisked away by Ricky Morris to finalise the invoice. After declining the extended warranty and confirming that we could have it delivered the following afteroon, we were taken to the register to pay. It was only after we had paid that we received any kind of paperwork, and the receipt showed that we had been charged for a $50 delivery fee, which was NOT mentioned at all. They refused to negitiate it, and so we decided to pick the fridge up ourselves. The $50 was refunded, but with no explaination or apology.

Quality
Service
Value


Approx Cost:
548
The Good:
Large range
The Bad:
Dodgy sales tactics, trying to charge us an extra $50.

Comments

By bab - 0% Trust 13th January 2009 1:50 am

So you expect delivery drivers to work for nothing and just out of the goodness of their won heart! be serious lady!!!

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By Whip - 100% Trust 13th January 2009 8:56 am

I don't expect anyone to work for free, but I also don't expect to be hit with hidden charges. We talked about price, and then talked about delivery times, which is why it was then a shock to see an extra $50 had been added to the invoice. The salesman would not even return to the register to talk to us about it, as he would only speak to the register operator over the phone. If they had of mentioned the $50 fee up front we would have either accepted it or used it to negiotiate - the point is we were not given a chance to do either. And what makes you think I'm a lady???

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85 Reviews
100% Trust
10 Compliments
240 Points
 (4/5)
15th February 2008 5:39 pm
We "had to" buy new equipment JUST so our son could play his Xbox 360 games online!! (things you do for kids - blah) I had no idea about compatability issues - or if there were any - with our existing Internet set up at home, so it was pleasing to have found such a capable salesman at this store. Sad thing is that we have just found that our son churns through our download allocation at such a rate that we are now looking to upgrade our Internet plan!!!!!!!!

Quality
Service
Value


Approx Cost:
170
The Good:
Well informed and capable staff
 
13 Reviews
100% Trust
0 Compliments
200 Points
 (4/5)
23rd November 2007 1:12 pm
Was there for 2+ hours looking around and comparing different types of Plasmas. The salesman was very friendly and gave us a pretty good bargain. This in comparison to The Good Guys (Nunawading), they had the same model for sale but its ex-display for the same price as Harvey Norman but their one is brand new!

Quality
Service
Value


Approx Cost:
4000
The Good:
The whole page consist of the plasma and digital turner. He gave us extended warranty for the digital turner for free! So that the warranty will last as long as the plasma's warrantee.
The Bad:
Very satisfied!
 

You can contact this business on 03 9567 6666

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