Hanrob Pet Hotels, Sydney Domestic Airport

31 Ross Smith Ave
Sydney Domestic Airport, NSW 2020

Customer Reviews for Hanrob Pet Hotels, 4 reviews

2 Reviews
0 Compliments
200 Points
16th May 2014 10:58 am
"I have been taking our dogs to Hanrob, first at Heathcote and then at the Sydney Airport, for over 17 years. I have found it the best facility in our area and even now that we have lived in Canberra for 10 years, we still take our golden retriever there. The facility is clean, the staff is wonderful. Our last golden retriever, who died in 2012, spent two days a week there the last year he was alive and Hanrob's aged dog program was great for him. All our dogs have loved going there, both for short stays and long stays. I would always recommend Hanrob!"
1 Reviews
1 Compliments
500 Points
14th November 2013 1:12 pm
"Never again, our dog has been vomiting and has diarrhea since we picked him up. It has cost us plenty in vet fees. This place should be shut down.

Read the REAL reviews people and stay away from this place, they are rude and don't give a dam about your pet. "

By JMS1984 - 100% Trust 14th November 2013 1:31 pm

"Sounds like an absolute disaster! Thanks for the warning!"

44 Reviews
14 Compliments
3,370 Points
25th January 2013 10:06 am
"I have been using Hanrob at Sydney Airport for a few years now and have never had any issues. They are open at convenient times for flights and always welcome back my 2 cats. My cats seem happy when I pick them up and have been well fed and looked after."

21 Reviews
80% Trust
0 Compliments
200 Points
24th September 2012 9:31 am
"This review is for the Hanrob Pet Hotel at the Sydney Airport.

We organised a drop in tour before deciding to take our cat there for a long weekend. The initial girl who greeted me was excellent and really "sold" the place for me - said we could bring our own food, our own pet bedding, described the extra playtime and that we could choose which enclosure he would have.

When we dropped our cat off - a completely different experience. Met by a different woman who wouldn't accept our own food, didn't want to take his bedding or toys (you may not get them back) and said at least five times in the 5-10 mins that we were there "Oh. You've already paid in full". Got given the enclosure that they had spare. We left with a very heavy heart (me nearly in tears) and worried all weekend.

When we picked him up after the weekend (we came back early as possible on the last day) he hadn't touched his food, used the kitty litter or come out of the kitty litter enclosure - he was too scared. His nose was completely dry. The same woman who had taken him tried to convince me that he had been out playing and having fun - but there is no way, I know my cat better.

I will NEVER be using this service again and do NOT recommend it for shy cats who are used to being at home and are semi-okay with visitors. I would recommend instead using an in-home pet service.

Needless to say, our cat has not left our sides since getting him home!


By stormbunny - 60% Trust 3rd July 2014 10:28 pm

"My cat had a very similar experience, the report card indicated they couldnt handle her, she is a smoocher and loves her cuddles. Being locked in a cupboard/enclosure would not help anybodys state of mind! I also paid extra for playtime and she did not get that, no way would I recommend the business to anyone"

You can telephone Hanrob Pet Hotels on 02 8508 3222