Golden Gate Limo, Mobile Service

By 26_MUZ - 100% Trust 1st April 2013 11:11 pm

Your review is very helpful as I have gotten a quote from this company and found it very reasonable but if the service is that bad I will definitely give them a miss. Thanks

By kimd65 - 60% Trust 2nd April 2013 12:41 pm

Mmmmm..I think 29 of the 30 reviews below give them 5 out of 5...It is a shame that 26_MUZ only reads the 1 bad one then makes a decision..

By MD/QLD - 100% Trust 3rd April 2013 12:45 am

Well I wasn't keeping an eye on a businesses number of stars when we chose to share our bad experience, I am more interested in leaving my comment on our night. Just like you did with your wedding comment. WOMO is here to let people have freedom of speech to share good or bad stories, then new customers can then make up their own mind when making a decision on choosing a business. Amazing website WOMO, has helped us immensely ..

By Business Owner 9th April 2013 4:28 pm

Thank you very much for your feedback. As a family operated business we take great care & pride in our services, vehicles and staff. We are honoured that as a family business operating and working hard for over 23 years that we are invited to be part of so many people's special occasions. We have gone through our correspondence from past customers, (of course both positive and negative feedback) of the approx 150 received of these received of the past 3 years - We have had 147 positive and 3 negative. As per life we all do try our best to look after all that we come in contact with, but sometimes there are those who you just cannot. We always listen and try to help where we can. We appreciate all feedback (positive or negative). We do care about all our bookings and carry out all our services with the utmost professionalism - Hence why we participate with WOMO & their happy customers program, and why here at WOMO we are the highest and most voted limo service in Australia - hopefully that is from our teams dedication to service along with our quality of vehicles. We do nothing but try to be an integral part of every persons special occasion and to make it seamless as possible. We have now also placed additional check lists & procedures in place to ensure that all involved are looked after even that bit more... Thank you and God Bless

By MD/QLD - 100% Trust 18th April 2013 11:02 am

Gee sir, that's really nice that your priority is ONLY positive customers and not negative ones. Do you think that the parents of the child that was hit by your old driver really concerned about anyone else on here? I personally were most so shocked that you chose to ignore emails hoping this would go away and your STILL ignoring a serious complaint. It obviously seems more important to you to ignore and not admit this happened so then you won't get charged with false advertising ie " if any customer is not completely satisfied with their service then we will gladly refund their monies" .. Shame on you for not returning this parents money. None of us (18 parents) were happy with a child being hit and kids left behind. It was our School Principal who suggested we claim back out monies as she referred you and was so distraught after also witnessing the incident. It was her who mentioned you have a 6 STAR GUARANTEE to return monies for unsatisfied customers. You might be a nice company when things go "hassle free" but god help anyone else when it doesn't. Instead of ignoring this problem, fix it. Don't falsely advertise a GUARANTEE that you can't honour.

By rachellem4 - 70% Trust 4th July 2012 6:04 pm

this is what i call great writing keep up the good work