Geppetto's Workshop

5.0
based on 20 reviews

  • Sassafras, VIC 3787
  • Visit our website
  • Opening Hours (Saturday: 10am-5pm)
  • Payment methods
    Cash, Credit Card, Debit Card, Account, Lay-by

20 reviews about Geppetto's Workshop

10 Dec 2021

This shop is fabulous for the child and the child inside you! Christmas essential!! From ornaments to music boxes, jack-in-the-boxes to “old school” wooden toys, there’s heaps to spark the imagination. My kids and my 98 year old dad are delighted by every visit. The staff are gems too!

verified email - 13 Feb 2015

I have dealt mostly with 'Simone' at Gepetto's Workshop and it is such refreshingly wonderful customer service. She is enthusiastic, knowledgeable and diligent. I am given updates every step of the way and nothing is too much trouble. Items are sent out well packed and with lovely little touches such as handwritten notes. A top business.

Approximate cost: $700

Thanks so much for letting us know. We know Simone is lovely too, so I'll let her know you posted review! Thanks again, Dion at Gepetto's Workshop

verified email - 03 Feb 2015

What I asked for, I was expecting not to get!! The only toy my son asked Santa for for Christmas 2014 was a 'Jack in a Box'. I searched online & it was dismal but I had seen them in Geppetto's Workshop in Olinda. Time was of the essence because it was close & I'd already completed my Christmas shopping, or so I thought! I didn't have time to go to Olinda as we were heading to Townsville for Christmas & I couldn't take my children as they would've clicked on about Santa (my son's 4&1/2yo). And I couldn't disappoint my son. I rang & a gentleman answered & he said YES, YES, YES!! He said we do this all the time & I was ever so thankful - he knew the product I was after, I was able to pay for it over the phone & he posted it out for a small fee. I was absolutely rapped with the service I recieved. Thank you!!

Approximate cost: $45.00

It's nice to hear that customers have had a good experience because so many products leave and we often wonder how they're received. Thanks for taking the time to spread some love and we'll do our best to make you happy next time! Cheers, Geppetto's Workshop

verified email - 09 Dec 2014

Hi Geppetto's,

I have received the ninjas and love them so much! Thank you to your staff for all your troubles, I really do appreciate it.

Regards,
Nina

We're glad you're happy Nina. See you in Sassafras again one day. GW

verified email - 14 Nov 2014

The item was packed really well and it arrived on time. I will definitely purchase again with confidence. What a joy.

02 Nov 2014

I am an overseas customer purchasing a present for my niece who lives in WA and the service I received was second to none, the best I have experienced in a while! They were really helpful, communication was great and they made the process really smooth....so would like to say a big thank you!

Approximate cost: $200

Thanks Callis, we appreciate the time taken to give us feedback. Stay well! Geppetto's Workshop

Anonymous
verified email - 15 Sep 2014

I received great service and help from Dion. He gave a great recommendation on which marionette I should purchase, along with the complimenting picture book to suit. And Wow... I am very pleased. Service was fabulous and postage very fast. Will be shopping here again but this time for me!!!

Approximate cost: $176.00

I'm so glad you like the little marionette. It's unique to one Russian artist (now living in Canada) and he's made only a few dozen. I'm glad we could help! Dion at Geppetto's Workshop

15 Aug 2014

I called the store to ask for a wooden ambulance as a gift to my friend, and as I couldn't find one that I liked, or as big as what I was looking for, they offered to custom make it for me! I was very excited, and throughout the whole process I was kept in touch by the friendly staff to decide on the design, and also its progress as work began on the ambulance. The wooden ambulance was completed in 2-3 weeks, and I was very impressed and absolutely ecstatic when I went and collected it.

Excellent customer service, and very friendly staff. That sums up my whole experience. And the wooden ambulance itself, of course, it made me a very happy person.

Approximate cost: $500

Thanks Wayne, we had fun making your custom ambulance so it was a happy experience for both! Good luck! Dion at GW

Anonymous
verified email - 08 Aug 2014

Brilliant shop and staff. Their dedication to assisting customers is second to none. If they don't have it, they try hard to source items. Never experienced better service from a toy store!

verified email - 11 Jul 2014

Dear Geppetto's Workshop

I just had to let you know how fantastic the magnetic building pieces were that I purchased from you earlier this year on your advice. I presented them to our grandson on the arrival of his little brother last week and he has played with them for hours each day. So again thank you for your assistance with this purchase.

Regards, Kay

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