Terrible service, fraudsters, called me after 5 days of booking the ticket and making payment that ticket is no longer available and I will have to pay more to get the ticket. Charged me extra $200 and gave the same ticket.

They are unprofessional & lying with customers creating headache after you book the ticket

Pathetic services. For the first time I tried to use the services of 'GAURA TRAVELS or for that matter a travel agent, as I normally book my own tickets online. I got the recommendation from my friends that they have the best prices. They didn't give me any extraordinary prices but just matched the price with the online price as they were quoting me a higher price than what I was getting online. I was asked for a 5% deposit to create the booking. Once I did the same I was asked to pay the balance amount. I transferred the balance amount immediately and sent the proof of payment to the email id given to me by the agent. Very next day the agent calls me and tells me that they have not received the amount nor they have received the email with the proof of payment. I immediately forwarded him the same email along with other proof of payment that is the email received from the bank itself stating that the payment has been submitted. The agent confirmed receiving the email but said payment has not been received. I told him that the normal transaction period of any bank is 2-3 business days to reflect the payment. He then said that as the payment has not been received they cannot hold the booking with airlines and they have cancelled the booking. He then told me to pay another 5% of the amount to create another booking, which will be refunded. I refused to pay another 5% as I had already paid them the 100% amount. I asked him to process the refund for the amount as this is not the service which was expected from them. He told me a process to follow for the refund by filling up the refund form online, which I did. The very next day I received a message from the refund team stating that "Please note that we are sending your details to the relevant team to further check regarding your refund request. Please be informed that as the booking was cancelled before the balance amount was credited, the refund will be only done for the balance amount as the initial deposit amount was already utilised to create the booking. However, note that the refund of any liable amount may take up to 6 - 8 weeks to get processed."

They cannot hold the booking for the customer for 2-3 days but will refund the amount in 6-8 weeks. If the amount is not credited in their account in 24hrs they will cancel the booking and will ask for more money to create and hold the booking. After that they will also not refund the 100% amount as the booking was cancelled before they received the amount, whereas actually the booking was not cancelled by the customer but by them or their airline only. What is the use of this kind of agent who doesn't have that kind of relationship with the operators, who can hold the bookings for their customers (in this case the travel agent is the customer of the airlines)? What these agents are getting commissions for? Giving this kind of customer service? After providing all the proof of payment also they were not able to give any solution until and unless I pay them another 5% of the amount to create another booking?
To my surprise, after this I received the call from the sales team stating that your e-ticket has been issued as we have received the amount. I just asked them if the booking was cancelled yesterday itself by the airlines then how come they have issued the ticket today? The agent didn't have any explanation for my question, he only said that I just gave you the information that I received yesterday. I clearly told them that I have already got my ticket booked from somewhere else and I need a 100% refund.
While I am writing this review, I have still not received any other reply to my message which I had written to them on the above message received.

Hopeless service to get your refund back . Talking about 5-6 months & want money straight away while booking.

Approximate cost: $320

Hi everyone I am really happy with gaura travel. They provide me real good deal in November and December busy time I recommend to everyone to use there service thanks everyone

Pathetic experience. They don't event stick to what they communicate to the customer.

Customer care employees are so rude and disconnect the phone when they are asked about something.

Managers are never available whenever I requested for.

They never give call-back.

If there would have been negative rating, I would have given that.

Yes i had good experience thankyou
Gaura travels

Very good experience . nicely talk.service is really good up to dating.

East or west Gaura travel is The Best

One only gaura travel
Chep & good service

They were very efficient thanks and best wishes