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There are 87 more reviews for Fishpond.com.au
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"Above and beyond service! First book I brought came so fast! There was even a hand written message inside the parcel! Just brought a second book,..."
"Simply stunning products... very high quality and value. Perfect for gifts for yourself (my favourite!) or others. You're always able to find tha..."
"Great range of products, easy to navigate website, good specials and very speedy delivery. Particularly liked the personalised note! . . . Bought..."
Although sometimes it can be a bit hard to find quick shipping products.
The books are at really good prices, cheaper than at the usual bookstores I go to!
They carry a wide range of goods which they source the cheapest and best from everywhere in the world to offer you the best bargains - books, music, health and beauty, games, music and toys.
On ordering your item and paying easily with a card, it's just a matter of sitting back and waiting for it to arrive. I haven't found the time span to be too bad at all, considering where some of these things are coming from.
Once you have been a customer, they send you updates by email of their latest specials and if you nominate what you are interested in, then you'll only receive alerts about these ... such as special Ninjago Lego sets for a reduced cost than the retail stores. These can get a little annoying and I'm sure you could block them if you wanted, but I find them useful.
Only once I've had to email to query an item and I was answered back within the day.
I'm happy with this company and use them regularly.
Most of the items do come from overseas suppliers so it can takes weeks to receive your order. I have found that most items take 4-6 weeks on average and the estimated delivery time is almost always wrong. Than you have to wait another 10 days before you can lodge a claim though in this time your order is usually received.
I ordered 2 books before Christmas (5th Dec) also with the promised delivery before Christmas it's now the 29th and I've still not got my books... Yet I was expecting this even with the promised of delivery before Christmas. It's not really fishpond's fault as Australia does have the second maybe to China's postal system not to mention everything getting stuck in customs... So I recommend ordering in advance if you want items for gifts.
I have always found the value to be excellent, they have a cheaper than amazon guarantee and if you pay more they will credit you the difference plus 10%. I have compared prices with many other sites and always found fishpond to be cheaper they do after all have free postage so maybe you get what you pay for in that respect.
There customer service is not brilliant, they don't always answer emails directly... but I did order a monopoly board game as a Christmas present it arrived within the allotted time but it was damaged, I was able to quickly return the item for an exchange and was quiet surprised when it only took a couple of weeks to receive the replacement. Which was in perfect condition.
Quality is about what you would expect if buying in store, Service is pretty lousy but it's generally no concern as there is usually no need to contact them. Value you exceptional who can knock back free postage but this does mean a wait... Over all I think fishpond is a great company there is just some room for improvement.
hi im having the exact same problem - but i found them on facebook and sending msgs through there. the lies dont stop though. ive told them i will being going to the australian federal police. they are online seller only they tell me so cant ring me. so they dont have the above street address 1. misleading their customers, 2. they state .com.au although they are not in Australia 3. they take payment for goods and not deliver them or supply the customer satisfactory service on "lost" items. ive read other reviews that they can deliver books and cds so small parcels seem to get delivered but when you purchase something of alot of value seems to some how get lost??? its a joke a NO ONE should ever buy from them they are a scam!Flag as suspect or inappropriate
pauliner, for future reference you can lodge a dispute with the bank through which you have a credit card within 60 working days (you might still be in the timeframe taking into account weekends and public holidays). Make sure you send a copy of all the correspondence.Flag as suspect or inappropriate
But still it is a great place to find rare or difficult to find items and you can even sell your old stuff through their very easy to use system.