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Area: Sydney
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Utility Suppliers > Sydney (area) > Sydney > Energy Australia

Energy Australia, Mobile Service

GPO Box 4009
Sydney, NSW 2000
Tel:
www.energyaustralia.com.au
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3/5 based on 4 reviews
Quality:
Service:
Value:

This business services the following areas: , Australian Defence Forces, , Strawberry Hills, Dawes Point, Sydney Gateway Facility, Alexandria Mc, World Square, Pyrmont, Broadway, Elizabeth Bay, Darlinghurst, Kirribilli, Centennial Park, Forest Lodge, Redfern, Chippendale, The University Of Sydney, Darling Point, Balmain, Annandale, Camperdown, North Sydney, Double Bay, , Waterloo, Neutral Bay, Woollahra, Hmas Platypus, Rozelle, Crows Nest

Customer Reviews for Energy Australia (4 reviews)

 
MitchMorgan
#1 in Cronulla NSW
53 Reviews
100% Trust
11 Compliments
5,350 Points
 (3/5)   30th January 2013 10:38 pm

I'm pretty happy with Energy Australia, just as long as I don't have to call them.

Had some trouble with some of their staff not being able to understand me correctly. I suspect that they send some of their overflow calls overseas. This is ok as it reduces wait times and costs, but increases my frustration at having to explain myself three different ways.

But hey, they do keep the power running and I do like having things like lights, refrigeration and hot water. So for the actual Electricity service, they get 5 stars.

Quality
Service
Value


Approx Cost:
$500

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Comments

By gekt - 100% Trust 31st January 2013 4:20 pm

I find that I got a better deal from their Victorian office (that was formerly Truenergy) for my gas & am still waiting for the first bill to see if transfer was successeful.

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david2715
#2 in Strathfield NSW
5 Reviews
90% Trust
2 Compliments
1,110 Points
 (2/5)   30th January 2013 8:28 pm

Poor communication.

I emailed them over 5 times and haven't received an answer yet after 2 months.

When I had a question about my bill, it took around 45 min to get someone on the line...

Quality
Service
Value



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jordan91
#1 in Wallsend NSW
116 Reviews
100% Trust
90 Compliments
9,660 Points
 (2/5)   30th January 2013 7:51 pm

Was living in a 2 bedroom apartment over 12 months ago, was with energy aust. So one day the bill came from energy aust... $1700 bill for three months, two people(1 person disabled),two bedrooms. As you can tell i was very surprised with $1700 as our normal quarter bill was $200 -$300 (depending on season).

Went through all the process of fighting it and explaining that there was no human way possible of using that much power but no-one wanted to listen or give us time. We didnt even have a dryer,pool or anything to push the power up!

At the end of the day we had to pay the company off, were treated badly,half the time i could'nt even understand the people on the phone...pretty much ripped off.

Would stay away from..AGL is way better!

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Service
Value



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Comments

By kellybb - 100% Trust 31st January 2013 12:12 am

I would be a very unhappy customer.. they should have lodged an investigation for your case..

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By jordan91 - 100% Trust 31st January 2013 8:47 am

Have had investigation - Many cracks in the system...they dont even use common sense to work out no way we could have used that power. I even had a write up in the local paper about this case.Got me nowhere because noone wanted to use common sense. Many cracks in the system. Becareful!

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gekt
#1 in Castle Hill NSW
386 Reviews
100% Trust
221 Compliments
33,190 Points
 (4/5)   4th May 2012 3:10 pm

We use them for our electricity and gas supply and get a rebate of 66 cents per kwh for our solar rebate which is higher than some other energy suppliers.

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Service
Value



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Comments

By lisant - 100% Trust 5th May 2012 9:48 pm

Thanks for the review!

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