By Business Owner
6th February 2012 10:17 am
"Thankyou for your lovely and valuable feedback! At EK we try and ensure that our website is as friendly as possible for the user. When our site was initially developed a search function was included. This search function is located on our home page as well as on each page of our shopping cart. It is not a tradional search box per se but rather a button to click on which takes the user to a dedicated search facility. In light of your comments we will look into into making this search function more visable to the general user. Thanks for taking the time to review us and we hope to see you back soon."
When they noticed my order had a few marks on it (how they received it from the manufacturers) they offered to exchange my order for a different colour or have a full refund. I loved that they gave me the option rather than just turn a blind eye to the defects of the product :)
When I told them of my wishes, they were very quick to act upon it and have my order dispatched.
I definitely recommend them to anyone wanting to buy from them! "