9 reviews about Earth Friendly Cleaning

10 Jul 2021

They do an outstanding job. Very easy to communicate with my cleaner Scott...and he does such a good clean..way better than I can ever do.

04 Feb 2020

Well priced and my cleaner cleans well!

verified email - 14 Aug 2018

To start with, i had a cleaner who i liked, and who did a good job, but took forever, using 4 hours a week to clean 1 bedroom, 1 bathroom, upstairs landing, kitchen and lounge room. This is a very small house, with 2 bedrooms and one bathroom not in use.
After the first cleaner found other employment, i was sent a replacement, who was much more efficient, only taking 2 hours to clean, albeit not quite as nice a finish, but regularly cancelled, often with short notice. I never took up the offer from the company of a one-off replacement, as i am a shift worker, and not always home, and would prefer not to have a stranger in my house.
I have a steam mop, and have asked her to use it on the floors, but she has only used it once, when she forgot her own mop, stating that she is not allowed to use any other mop, except the microfiber one supplied by the company, which leaves ugly streaks all over the tiles.
Today, whilst at work, i received a call from the office, saying that my regular lady was suddenly too scared to come into my house with the dogs while i wasn't there. On other occasions i have locked the dogs outside, and she lets them back in when she leaves, and i know she is the owner of a large breed herself.
The lady in the office told me that i would still be charged for 1 hour, even though the cleaner had refused to enter my house.
After my experience with this company, i have decided to cancel my service. Also, would not recommend this company to others.

Approximate cost: $77

verified email - 31 Oct 2017

Avoid. In three hours a cleaner failed to properly vacuum or even wash up. Definitely no mopping, and all the floors needed mopping. I walked in and thought a cleaner hadn't even been there. Suspect she just drank coffee and watched TV.
I had Julie the manager come and review the clean. She was satisfied because the cleaner had cleaned the shower and dusted a bedframe. She told me if the bath isn't dusty then they don't bother to clean it, and that anything that "looks clean" will be ignored. There was no apology or offer of a reclean. I refused to pay.

Approximate cost: $100

verified email - 16 Aug 2017

I was sent 4 cleaners in a short time span and none of them seemed like professional cleaners. I've had products left uncleaned in the toilet and kitchen.

One woman told my son to go away I'm busy when he said hello. Office staff were disappointing and basically said we can't help you, all the best.
Waste of money and terrible customer experience. I can clean better myself

Approximate cost: $75

verified email - 21 Oct 2016

I went through 3 different cleaners before giving up, I just wasn't happy although one girl had great attention to detail she never ever completed her work in the time scale so I ended up having to do it. Also, ironing was nightmare none on them want to do it and left me notes saying they ran out of time. All very slow with the accepting.of once but she was a stand in an afraid of my dogs. It was a painful process to be honest so I gave up. I could do a better job myself and faster.

Approximate cost: $95

Anonymous
verified email - 04 Mar 2016

Cleaner was good but customer service from office staff was disappointing. Less hassle to employ local cleaner.

verified email - 08 Mar 2014

Organised some house cleaning for the first few weeks after our baby was born. Lorraine came each fortnight and cleaned two toilets, bathroom, kitchen, all floors, window sills, skirting boards and all kitchen surfaces. She was punctual, friendly, efficient and thorough. This company uses microfibre cloths rather than cleaning chemicals so was non toxic for baby and the environment. Quite affordable. Everyone I've recommended them to has been very happy with their service.

verified email - 10 Mar 2011

Great company with ethics! Occaisionally I need help getting my house cleaned, just for rental inspections, guests, overseas visitors etc. I have pets and small children so I am very happy about their cleaning products! I don't have a headache afterwards!!

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