Boomerang Pet Food

3.5
based on 17 reviews

17 reviews about Boomerang Pet Food

verified email - 10 Feb 2019

THIEVES !! Took dozens of peoples orders worth $thousands of dollars and never sent the goods. I used them twice before and was happy but they shut down and still took customers money. I made an order in August 2018 which never arrived and I was refunded by my bank but not before they chased him for the money first. I contacted ACCC as did many other customers who must have intervened and took his web site down before other people lost their money. I posted a similar review on Product review.com and gave them proof of purchase to verify it.

Approximate cost: $106

Boomerang Pet Food 10 Feb 2019

Hi Melinda, not sure why you would think so
Send me the order number so I can check for you

verified email - 25 May 2017

Problem resolved 17 days after order placed......................................................

Boomerang Pet Food 25 May 2017

You have ordered of more than 5 times
How can you claim a tracking number is fake
Giving us a bad review due to the courier not having data to track

verified email - 19 May 2017

Product never arrived. Won't respond to email. [redacted inflammatory comment] Stay away. [redacted inflammatory comment]

Boomerang Pet Food 19 May 2017

Can you give me your order number so I can investigate please

verified email - 26 Feb 2017

I put my order through on November 15th.

3.5 months later I still have not received anything.

I have called and emailed them multiple times for the past months and have not heard from them.

Approximate cost: $180

verified email - 04 Nov 2016

Purchased Canidae dry cat food that expires the next month, not good. Ask for refund/replacement via website, sent another email 3days after, still no response. Clearly ignoring customers as have read reviews on other sites that this happens. Do not buy from them. Now will contact my bank to reverse payment.

Approximate cost: $35

verified email - 27 Feb 2016

Ordered dry dog food on 2.02.2016, never received it. Seller provided me with the fake tracking number, promised to send a replacement and did nothing. Had to file a claim with PayPal to get my money back.

Boomerang Pet Food 29 Feb 2016

Hi Olga, how can I make up a tracking number
I'll send you a replacement order if the couriers can locate your order today.
You don't need to worry about a replacement with us I'll send it today if they can't find it
Best regards

olgad85 29 Feb 2016

Fake tracking number means that the courier company Couriers Please stated in my order status told me on the phone 3 weeks ago that this number does not exist in their system. I don't need a replacement anymore thank you, I had to buy dog food somewhere else and I've got my money back through PayPal already. Good luck with your business.

verified email - 09 Dec 2014

Boomerang Pet food have a wide variety of pet food at high quality and great prices, delivery is rather quick which is good, customer service is great, happy to help you with any issue you may have, easy check out process.

verified email - 04 Dec 2014

Have a great range of pet foods and treats, the prices on all item are very very good, so great price for the quality of foods, easy payment and checkout process! received my order, through courier mail, direct to my door! everything beautifully packed and as expected! great bussines and highly recommend, will be using these guys again!

verified email - 28 Oct 2014

Really happy with the quality of service and product from Boomerang. I was looking for a 6pk of Frontline Plus for small dogs and they had the best price I could find online (by quite a bit!) Prompt courier delivery direct to my door. Item was shipped and received within 1 business day. Their website is really easy to navigate too. I wouldn't hesitate to purchase from these guys again!

verified email - 05 Aug 2014

Wow!!!! The price of the dogfood I was looking for was 15% cheaper than anywhere else online; delivery fee was a bargain(and I didn't have to haul the 15 kg bag in and out of my car);& delivery was faster than ANY I've experienced...ordered at 9am and it was on my doorstep at 1.45 pm.Fab service-makes life very easy

Approximate cost: $100

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