Big Air Trampolines

4.7
based on 20 reviews

20 reviews about Big Air Trampolines

verified email - 20 Dec 2021

DON'T USE THIS COMPANY!!!
Delivered 3 of 4 boxes. Had to chase company for 4th box. Logistics company said it was returned to sender as it was damaged. Spoke to company and they were sending a new box. Sent the same damaged box which is missing pieces. Even when asked if they'd checked the pieces to ensure they're all there they assured me they were. Now we have a 7 year old missing out on his Christmas present. Shame I didn't see the reviews before ordering this trampoline.

verified email - 22 Dec 2017

I recently brought a Big Air trampoline and yes it did arrive faulty. Staff were quick to respond to my email and arranged replacements. Very satisfied customer with the product and efficiency of the staff.

26 Jul 2017

We purchased a trampoline from Big Air Trampolines and the kids just loved it. Three years or so later when we wanted to get some new parts, Big Air could not have been more helpful. The Customer Service team went above and beyond and delivered excellent Customer Service. I would highly recommend Big Air Trampolines!!!

01 Mar 2017

Still a great trampoline after 2 years of daily jumping (3 boys), needed a new net and was assisted with excellent customer service and rewarded with a refund of half the net's purchase price. Fantastic offer for existing customers!

verified email - 19 Feb 2017

Recently purchased a Big Air Trampoline and it was an extremely good deal! Staff were great in assisting me in making my choice as well.

29 Nov 2016

Fantastic service.
Our trampoline is great too. When the padding and net suffered the rigours of time (4 years), we got a great deal and even better service to replace them.
Always prompt reply to emails and information.
Great value.
Thanks Big Air!

05 Aug 2016

Great trampoline and arrived very quickly. Fantastic customer service, would highly recommend.

verified email - 27 Jul 2016

I did I lot of research before buying. This is the strongest and best rust proofed trampoline I could find. It was also a great price. Customer service is the best I've had for any product.

Highly recommended.

Thank you, we are glad to hear that you are happy with your purchase. If you require any further assistance in the future, please don't hesitate to contact us. Remember we offer all of our existing customers 50% off the purchase price of spare parts for the life of your Big Air Trampoline.

25 Jul 2016

Fantastic service. Whenever I needed spare parts the service has been fantastic and the price very reasonable. Our two little girls have had many, many hours of enjoyment from their Big Air Tramp. Will definitely recommend this company.

Thank you, it is a pleasure to assist our customers. We hope your 2 little girls enjoy bouncing on their Big Air Trampoline for many more years to come :)

verified email - 20 Jul 2016

Since I first purchased our trampoline I have received fantastic service and when I needed a new safety net, Sharan and Corinne again provided a fast response and great service! Thanks

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