Bidets2go

4.9
based on 42 reviews

42 reviews about Bidets2go

verified email - 12 Jan 2022

This is an excellent Australian small business. Awesome quick delivery and the website is so easy to use. Ordered on Tuesday in Sydney and was delivered the next day. Highly recommended!

verified email - 24 Jan 2021

Claude is an absolute guru, with great advice and help, all offered quickly and in detail.

I was introduced to electronic bidets only seven years ago. I almost can't imagine life without one now. There's nothing like a warm seat, a washed derriere, blow dried to boot. The other is, well, primitive; like using leaves and dirt.

An honest, expert and a life changing product. Hard to find.

Approximate cost: $1200

verified email - 22 Apr 2020

I bought a Bio-Bidet BB-800 from COSTCO about 4 years ago. It was running fine until recently, and it developed a fault due to some internal parts failures. Went to COSTCO and they don't really want to know any after warranty issues. Also, COSTCO is not longer selling the brand and has no service contact to recommend. Contacted to Bio-Bidet in US, they showed sympathy but this is really beyond their reach by distance.

When I had found Bidets2go because they were selling the same model, they immediately helped me with diagnostics and sent out spare parts within the same afternoon at much discounted prices. Further follow-ups to get to the bottom of the bidet's issues led Bidets2go to sending me free parts at their postage cost. It almost sounds unreal for a business to help someone who is not even their own customer to this extent!

I thought this is the least I could do to call for the support to those small to medium Australian businesses under threats from E-commerce and big supermarket chains. We will see those very personal and warm services disappearing if we make our purchasing decisions based on prices alone.

verified email - 01 Feb 2019

What awesome service!
Have had the B1000 for close to 2 years & it developed a small electrical problem. Called Jo & in no time she was onto it.
Had my unit repaired and to ensure we still could enjoy the benefit of a bidet, gave us a manual unit that was in its own right quite amazing.
Why would anyone buy a unit from someone else when Bidets2Go are the best in terms of product, knowledge & exceptional & friendly service.
Have already referred friends who are so happy with their bidet!
Thanks you Jo & Claude.

RobinJ

17 Nov 2018

Best service ever from Jo! She made herself so available to us in case we had any questions about installing the device. She also gave us tips and good advice. Love Love LOVE the washlet/bidet as well. Saw this product in Japan and couldn't get it off my mind till I finally got the same thing now through Bidets2go.

03 Oct 2018

Fantastic product and OUTSTANDING service. Jo was extremely helpful during the purchasing process, and handled a minor warranty query promptly and with no fuss. We’ve had the BB1000 for over a year now and love it! Great company to deal with and great product. Thanks!

29 Jun 2018

Jo deserves an award for outstanding service. Efficient, friendly and helpful.
Item was delivered to my front door in under 24 hours. Look no further for this type of product.

Bidets2go 29 Jun 2018

Thank you for you lovely review. Customer service is so important to us and your review is greatly appreciated. Thank you again. The team at Bidets2go.

26 Jan 2018

It has proved to be an excellent business to deal with regarding their products. I am very satisfied with the purchase I made.

Approximate cost: $800

Bidets2go 28 Jan 2018

Thank you so much for taking time to post a positive review that validates the significant time, effort and care we invest in our business to ensure our customers are satisfied with our service and products. Thank you again. The team at Bidets2go.

verified email - 08 Jan 2018

I had previously purchased a Korean bidet toilet seat, and decided to try a Bio Bidet for the second toilet. The Korean bidet does look a little sleeker, as it has an instantaneous water heater rather than a tank. However, after a couple of years that heater no longer works! The Bio Bidet performs very well, and is much better value for money. I also like the standard braided water hose that it uses. My order was despatched the same day and arrived very quickly.

Bidets2go 09 Jan 2018

Thank you for your review. One of the many reasons the Bio Bidet BB-1000 has been one of the world's top ranking electronic bidet toilet seats for over 15 years is because of reliability. Reliability is part due to outstanding components used in the manufacture of this unit and part due to the utilisation of a water tank. Many electronic bidet toilet seats that utilise instantaneous water heating systems are prone to a variety of problems and tend not to be as reliable as tank based systems. Also tank based systems more or less provide continuous warm water anyway due to the small size of the tank and due to how the tank is replenished and heated straight away and given how we typically use them. Thank you again for your review. The team at Bidets2go.

verified email - 07 Dec 2017

One of the best transactions I have had in 78 years. Jo was most helpful, lovely lady. Delivery was super fast, and the product is a gem. Don't go anywhere else if you need a bidet.

Bidets2go 07 Dec 2017

We are very thrilled with your review and endorsement of our customer service. We make every effort to help our prospective customers just as we would expect if we were purchasing products ourselves. Thank you again, The team at Bidets2go.

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