Best Friends Pet Care Centre

3.8
based on 11 reviews

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11 reviews about Best Friends Pet Care Centre

verified email - 14 Aug 2021

A big shout out to Roshani & Sarah, the best vet & the best vet nurse I have ever met, who go above & beyond with their support & care.
I have been going there for years now & would never go anywhere else.
My animals are all well looked after there, but especially my dog who has a few health issues at the moment. Their level of care & love for all animals is just beautiful.
I highly recommend them to anyone with fur babes.
Sarah is in the profession she was born to do!
One conversation with her & you instantly feel welcomed & looked after.
She’s such a beautiful soul that I cannot speak more highly of her.
My fog absolutely adores her almost as much as I do.
Great team, great care & great support.
Bravo to you all

verified email - 03 Aug 2021

I took my babies for pet grooming since their regular lady retired and no one was available due to lockdown in Melbourne, the pet store in springvale , I will never use the grooming again as they diagnosed my 12 year old with arthritis and said they needed an assistant for both and charged extra I ended up with a payment of $238 ridiculous price and unwanted anxiety as I got my baby checked thoroughly by his vets and his tests were all excellent.

verified email - 19 May 2020

I have a 14 month membership with them and I want to cancel my membership coz I find it’s to expensive and my dog didn’t get the proper care they ask me to pay $130 to terminate my membership. There reason was, “I used more than what I paid with them” It’s truly insane. Beware when your joining complete care.

verified email - 20 Feb 2017

I take my pup here for puppy training - great place. If you sign up as a member you get discounts on lots of their products. The food quality for all pets is fantastic - they don't sell cheap s**t, but at least you know your money is paying for top quality ingredients. I signed up for their 'Our Vet' program which is about $450 annually for one dog but it covers cost of all vaccinations, health check ups, dental, etc... Plus discounts on all dog grooming too. After paying for the 'Our Vet' Package they gave me 3 free large bags of dried food (1 Advantage, 1 Science Diet and 1 Royal Canin) and 2 cans of puppy wet food (Advantage). Which all would've been worth over $130!

Friendly staff, fantastic place!

verified email - 09 Aug 2013

I find the prices to be quite expensive compared to other pet supply stores but overall this one is great if you're looking for variety. I shop here for fish food and tank cleaners, the quality is good and you usually get value for money, depending on the sales they have. Staff are very helpful and will offer alternatives depending on your product interest and budget. I also love how their dog grooming rooms have big windows so when walking past you can see what's going on and how happy the pets look. They also run a puppy school which sometimes is visible depending on if they open the blinds or not.

Thanks for your review @elena92!

verified email - 25 May 2012

I've been here a few times, friendly service, quality is good, but have on the odd occasion noticed a sick or dead fish floating around in the tanks.. But overall, ok.... My kids love looking a the puppies, and birds..

Thanks for your review @sonyas1!

verified email - 19 Apr 2012

I went here to buy some bird products for my little budgie. I was suprised at how much they had. I normally had to go to 2 places to get everthing i needed but Best Friends had everything i needed in one shop. It was recommeded too me form a family member and i can see why they take their dog their too get all the treats. I also find it nice to see a pet shop that allows your animals to go shopping with you.
I high recommend BEST FRIENDS

Approximate cost: $90

Thanks for your review @mummy234!

verified email - 02 Dec 2010

I took my dog FJ down to Best friends for grooming as I was unhappy with my previous groomer and found them the best groomers I've ever been to !
FJ looked a million dollars :)
Even more impressive was the store manager Stuart, he was wonderful, friendly and very helpful.
I recommend Best Friends at Point Cook for all your grooming needs at a very good price with high quality & professionalism.

Approximate cost: $55.00

Thanks for your review @Maz!

verified email - 06 Aug 2010

Amazing, staff that really know their stuff and seem to genuinely care about pets of all sorts. On-line newsletters offer competitions that are achievable to win and have useful prizes. Store is always well stocked and prices are quite reasonable

Thanks for your review @lornaw2!

verified email - 06 Jan 2010

This place is awesome for a new pet owner. I brought my first puppy here for puppy classes, the staff were great with my never ending questions about dog care / grooming etc. One place to get your dog food / toys / grooming stuff / bedding, everything. If you're gonna be a regular, get a VIP card to enjoy discounts.

Thanks for your review @yoz!

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