"mobile phone, telecommunications, digital camera, photography"
PO BOX 6297
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BecexTech Australia is online Mobile Phones and Digital camera supplier. We carry well known brand such as Nokia, Sony Ericsson, Samsung, HTC, Apple,
Nikon, Canon, and more with 12 months local Australian warranty.
Customer satisfaction is our reason for being. We strive to provide the highest level of service and consistently exceed our customers expectations.
Visit us at www.becextech.com.au or email us at firstname.lastname@example.org to find out more.
Payment Methods: MASTERCARD, VISA, Bank Transfer, Money Order, Cheque, PayPal
By Business Owner
17th October 2013 12:27 am
Hi Lani We appreciate for taking a time to write us a feedback and are sorry for your experience Can you please advise your order # and i will look into it? Also Lani, we update the status from backend and it will also be automatically sent to buyer's email. For most of the time, we found that some mail provider blocked the email or it gets trashed to 'junk mail' Please kindly the junk mail as chance it your mail provider put this on 'spam' or 'junk' box. Thank you Cheers SamFlag as suspect or inappropriate
I emailed again 2 days later just to verify that it was actually shipped. Since there was no status on the website, I was just politely asking for a status update. "We're looking into it" and no follow up response after that. After my third email a few days later, I got a response that said "sorry, your order was overlooked". I had paid for a priority shipping and needed it to arrive by the time they quoted, so I asked at the very minimum they compensate me for that. It was only $30 I wasnt asking for much, I just was insulted by the lack of an attempt to make up for their mistake.
After saying they could not do that, they finally offered me a $20 store voucher, (for a phone that cost a couple hundred dollars) said that was all they could do and they were running on a very thin margin. That $10 is going to break the bank after what I paid for the phone? After 13 emails (at that point) about this issue, there's no way I was going to buy something from them again anyway. It finally took me demanding my money back for them to consent to refunding the $30 shipping. That is mind baffling to me, so I dont trust any company that treats its customers like that.
After all that, they still did not expedite the shipping. I guess I'll just wait and see if this thing actually shows up. I can guarantee I am staying away from purchasing anything from BecexTech ever again, though.
By Business Owner
8th October 2013 12:39 pm
Hi Dave I'm sorry to hear your experience. I believe that your case has been handled and resolved by one of senior staff and the order is on the way to you (ETA: Today) Please let us know/update me if you require further assistance Cheers SamFlag as suspect or inappropriate
Bought a Samsung Galaxy Note 2 on the 17th arrived on the 24th - brilliant!! still setting up the phone, but so far no glitches. Couldn't be happier, fabulous business
Only thing- if you're buying a camera ask for an adaptor to charge the battery and instruction manual in English!
Apart from that - great experience.
My only gripe would be that more detailed information be provided. In particular, the 70-300mm, although it says AF does not auto focus with this camera. I'm new to Nikon and this was a very slight downer. From the manual (all English btw), the D5200 needs AF-S or AF-I for auto focus (which the 18-55mm is).
I just want to thank your company for some good service.
You must be aware that buying online is a bit of a worry. The buyer cannot know if the company he is buying from really is in bona fide. When I bought an expensive camera from you guys, you came right. The camera was delivered and it was 'all good'.
But where you excelled yourselves was when things went wrong. The camera quit working. I had to send it to your nominated repair agency. The staff was in Sydney, but Chinese. It all looked to me as if things could go pear-shaped.
As it actually happened, Michael at Paramatta Camera Repairs, promptly found the fault (power board), replaced it and returned the camera to me without charge. And without any challenge to the legitimacy of the complaint.
I think - if I were buying a camera again - I would like to know that the company I was buying from online would perform as you did.
If you want to use this reference I would be pleased that you did so. Service like this is not always a given.
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