Due to an unexpected illness Buddy was taken to Barnstone and his allergies not mentioned at check in THIS time but he had been there before.
For over at least a week he was showing signs of sever skin distress and as far as I can tell they did nothing. They SAY they gave him a medicated bath but when I got him home I had to wash him twice to get the residue of the smelly stuff and the water was dirty.
The "pupdate" they sent 5days before I picked him up already showed his skin as having sever allergic reactions and when I took him home he couldn't stop scratching in the car. Not till I bathed him, gave him ahis medicine and used cool compresses did the itching subside.
They will NEVERT get another pet of mine or anyone I know either.
My dog comes home looking fit, healthy and happy. The taxi service is very useful and the staff seems obliging and very helpful.
1. Great people who are about our pets.
2. The staff are very friendly.
3. Our dog is always keen to visit.
Always fabulous care at Barnstone. We have been using them for around 25 years, and have never had any problems. My pup always gets excited when we arrive and comes home happy and healthy.
I had my dog and two cats boarding there, They are extremely friendly. I believe my fur babys enjoyed their stay.
Our pet got kennel cough during it's stay here for 5 days last month. I sent a feedback to the owner and did not even hear back from them. I was not seeking reimbursement for the vet fees, so to not even acknowledge my email is very unprofessional of them.
I would like to inform you the incubation for kennel cough is 10 to 14 days it is a flu type infection it can occur in other places than kennels its an air bourne bug
Thanks Kee, Our vet has explained this as well. 10-14 days does fall within the time we left our pet with them to the time he showed symptoms. To date I still have not received a reply whatsoever from Barnstone.
Our labrador loves staying at Barnstone - she cries when we pick her up bring her home - misses all her Barnstone friends!
We actually describe Barnstone as our pets holiday resort home.
Our dog Rufus and cat Millie as so well looked after. You can always tell because they act with the staff as they act with us at home. The facilities are brilliant and the staff always friendly and professional. We would go nowhere else :)
My family has had all of our 3 dogs go to Barnstone for years and years. We don't have to worry about Harley when we go on holidays because we know he is in safe hands. The staff are friendly and welcoming and the service is phenomenal. I would recommend Barnstone to everyone because we LOVE Barnstone!!!
Our family have been taking our precious Miniature Schnauzer fur babies (Jasper and now Milo) to Barnstone for about 15 years. Wouldn’t go anywhere else! Our furbabies just love it and Barnstone loves them back! It’s so comforting to know that we can go on holidays and our furbaby is going to have a great holidays too.
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