Aquaqleen Cleaning Services

3.9
based on 18 reviews

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18 reviews about Aquaqleen Cleaning Services

verified email - 25 Sep 2018

Had end of lease cleaning carried out by Aquaqleen Cleaning.
They did a fantastic job making the place look like new, literally it looked like new.
They even went beyond what was expected. Can't thank them enough for their services.

Approximate cost: $240

verified email - 18 Aug 2017

will not guarantee their work.
only half finished the cleaning job, and will not come back to finish it.
would not recommend
I was using http://www.moveoutcleanersmelbourne.com (same company)
find someone else

verified email - 25 Aug 2016

Do not be fooled by their policy on "bond back guaranteed". Our place was not left clean: benches were still dirty, hair was left in the bathroom and some cupboards were not even touched! When I discussed this with the company after our landlord viewed it we were told that we would have to wait three weeks for them to come back and clean it- which was not feasible as the other tenants needed to move in within the week. We had to re-do it ourseves which took just as long as if we had never got a cleaner in!

Do not be fooled

verified email - 28 Mar 2014

Aquaqleen Cleaning Services is the only company we have called for all our cleaning jobs. They are pleasant, professional and passionate about their work. All the cleaners turn up on time and is willing to add extra cleaning tasks as needed. Their pricing is fair and they are very efficient. We will always call them whenever we need a cleaning job done.

verified email - 13 Nov 2013

We hired them for end of lease cleaning when we were moving out of our apartment. They are a bit expensive but we were satisfied with their job.

Approximate cost: $90

verified email - 20 Aug 2013

Hired to steam clean one 15 square metre loungeroom for a rental property. Operator arrived on time, carpet was cleaned well but left a lot of water in the entry way and no attempt made to clean up upon leaving. Advertised minimum price was $59 including GST; had to argue with operator and call the company three times to have the extra $6 GST I was charged by the operator refunded. Not great.

Approximate cost: $59 for three rooms incl GST

verified email - 29 May 2012

I called these guys on short notice in the late afternoon to dry clean some of the rooms in our home. They were able to get someone out the following morning. They arrived 15 minutes late but did call me to let me know that they were running a bit late (which often wouldn't happen with other companies). They did an amazing job and even gave some advice. My carpets are like they are brand new! Would highly recommend them and use them again! Their prices are very competitive for the outstanding service they provide.

Approximate cost: $30

verified email - 16 May 2012

Having to organise an exit clean I started my search for a cleaner and very glad I found Aquaqleen cleaning Services.
They were very helpful and listened to my needs over the phone.I also changed my booking twice and no problem.
Not having any experience with a cleaner in the past I was very happy with the service and professionalism received from the cleaners on the day.
I would have no hesitation in recommending this company.

EITAK 17 May 2012

Just thought I would say thank you to you for sharing your experience. Was a well written review.

BIRAK 18 May 2012

Thank you for sharing your experience with the rest of us. Well written review.

verified email - 25 Nov 2011

They got a trustworthy team of cleaners. They service my property on a weekly basis and I am always satisfied with the quality and timeliness of their work. Definitely will recommend to anyone who requires a good cleaner with no fuss and no dramas. Price is also excellent value for money.

Approximate cost: $25

verified email - 09 Oct 2011

AVOID COMPANY
Very disappointing. Aquaqleen started very well being responsive to my request and flexible with call out time. However, thats where it ends.

I had just had some chairs recovered and forgot to ask the the fabric supplier to scotchgard the fabric. Therefore I booked aquaqleen to do this for me. As I had read the prior reviews, I checked about their disclaimer that Davebeard posting mentioned and was told this was not so. I had this via email therefore I went ahead. Generally the rest of the reviews were good.

Aquaqleen arrived late (30 minutes, admittedly with a phone call), then when reviewing my chairs automatically noted them down as medium soiled. When i asked why, they stated they were not new. Not because of any soiling they could see. These chairs had just be re-apholstered. After mentioning this to the service provider, it was amended. They then asked me to sign a waver that any damage occurred during this process, they were not liable for. As mentioned, I had asked about this in an email prior, therefore was surprised when it was on their standard form. Why would I hire a professional who takes no responsibility? I would not sign this statement. I offered to sign this, if the work was acceptable. This would mean that any stains after the work was completed would not be their responsibility and they refused to do work. This discussion process took 30 minutes as well.

All in all, very disappointed and a waste of my time. I cannot vouch for the cleaning but I will never use or recommend them again. My suggestion, get a smaller company to do your requirements who takes pride in their work, where the person you talk to on the phone is the person you deal with.

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