Aqua Spa Retreat, Essendon

Spa entrance overgrown and littered with rubbish. Staff turned up 15 min late to open up and had difficulty opening front door. Inside looking tired and dirty. Had Groupon for 90 min pamper package. No client details taken. Shown into treatment room which had towels with obvious makeup stains, oil marks and dirty. Refused to have treatment and got credit back on Groupon. First time ever commented on services.

More attention to detail is required here. My friend and I both had a "Revive Me" package which consisted of use of the infrared sauna, a massage and body scrub. They started our treatment time 15 minutes late with no apology or assurance we would get our full treatment time. We started with the sauna where we given a very small bath towels to use which looked very old and worn and long threads were hanging off them. They were so hacked I would have thrown them out in my own home. Then we were given old greying bathrobes (they were supposed to be white and they had the "Target" tag still inside but the size cut off) to use. They didn't fit either of us and again were so worn that an op shop wouldn't take them. We were then led to another room where the massage took place. The massage tables had no hole for the head so I spent the time turning my head back and forth. I do not like my neck or back being massaged when my head is twisted. It is very uncomfortable. At the same time they had a very bright lamp in the room that was facing right into our eyes. I asked if they could dim or turn off the lamp and I was told they would then have to turn on the main lights in the room if they did that. They also had 'relaxing' music playing that was too loud and intrusive and halfway through the treatment kept cutting out and then eventually turned itself off. We were then left in silence for the rest of the treatment with just the sound of the phone ringing to relax us.

First visit was a present from my partner & i had one of my best spa experiences. The therapist was lovely, thorough & very experienced. I was able to trust her & have been back numerous times where I have tried many services. The facials and massages are awesome & some of my favorite treatments. The sauna is also great & a good way to start a treatment.

The massage was ok but the attendant left my back exposed too long and i got cold. The epicure facial was awesome and the staff friendly. I would go backa nd would recommend but i still had higher expectations. Hopefully they will be met in the future.

Wow, so impressed with this place - I booked purely from the reviews on WOMOW and it was worth it. I had a number of treatments, all were fantastic and have prebooked a large number of appointments to make sure I get in!! Eyebrows have never looked better!!!!!!!

Overall, I had an enjoyable time at Aqua Spa Retreat, the staff were lovely and very helpful. Nice for a speacial occassion

Went to spa the other day. Didnt look much from outside but pleasantly surprised inside.Lovely and relaxing and warm. Hate being cold when you are undressed. people very pleasant. Will visit again. Great atmosphere

The staff were so friendly and caring and it was a great experience for me. I will definitely be recommending this spa to my friends and family.

i felt very comfortable, price is reasonable when you compare it to other salons, they are thorough with their work. the atmosphere is very calming anf staff are friendly.

Relaxing, friendly, positive and overall enjoyable.

Great location and staff very caring and always willing to help.

Always on time for treatments - minimal waiting times.