307,646 customer reviews
Area: Melbourne
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Car Insurance > Melbourne (area) > Melbourne > Allianz

Allianz

Customer Reviews for Allianz (17 reviews)

 
78 Reviews
100% Trust
59 Compliments
7,310 Points
 (5/5)   18th April 2013 11:26 am

Have had my car insured with Allianz for over 10 years. Luckily only had to make one claim during this time last year. I returned to my car in a shopping centre car park to find someone had reversed their car into mine leaving all my front grill smashed and a big hole right through my radiator from the tow bar. I still had to pay the standard excess because I had no information on the person at fault. But still, within half an hour of reporting the incident and advising them I really needed my car for my cancer treatment sessions, a hire car firm rang me to organise a car. And because of my illness, they even dropped it around to my house within 2 hours of ringing Allianz. Wow I was really chuffed as I had no other way of picking up the hire car. Allianz even rang me every second day keeping me updated as to its progress. And when I went to pick up the car, the whole car had been detailed inside and out. They really made a situation that could of stressed me out so stress-free . Can't thank them enough ...

Quality
Service
Value


Approx Cost:
Insured

Comments

By MazB35 - 100% Trust 18th April 2013 7:46 pm

Glad to hear positive review of allianz since i just changed my car insurance to them!! Such good service im so impressed! All the best of luck with your medical treatment

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   8 reviews

"VERY PROFESSIONAL IN ALL ASPECTS.WENT OUT OF HER WAY TO ANSWER ALL QUESTIONS AND QUERIES WE HAD ANYTIME OF DAY.WE HIGHLY RECOMMEND HER TO ALL OUR..."

   7 reviews

"Amazing these guys give the best service and saved me from buying a previously written off car and i had no idea, so thanks again Andrew you save..."



 

5 Reviews
90% Trust
1 Compliments
1,610 Points
 (3/5)   24th September 2012 6:53 am

favourable settlement of H+C Flood claim, they were somewhat considerate to my Brian injury difficulties which complicated the process, I feel they tried to ensure a settlement fairly without need to challenge and delay full recovery. Not at all impressed by their Restoration Service Quantum = very poor, see other review.

Quality
Service
Value


Approx Cost:
value for money cover

Comments

By sandrad17 - 100% Trust 24th September 2012 7:22 am

Thanks for that info. Thats handy to know.

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79 Reviews
100% Trust
41 Compliments
5,235 Points
 (4/5)   26th June 2012 8:02 pm

Have always used this company and never had any problems. claims were always done quickly. the rates have stayed stable and not gone up lots like other insurance companies

Quality
Service
Value



Comments

By sandrad17 - 100% Trust 24th September 2012 7:24 am

Thanks for that info. Thats useful to know.

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By MD/QLD - 100% Trust 18th April 2013 11:30 am

Yes have to agree, my car insurance has stayed virtually the same and yet my husbands has gone up (another insurer) lol he's not impressed ...

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122 Reviews
100% Trust
50 Compliments
7,175 Points
 (3/5)   15th May 2012 8:28 am

My family and I changed over to Allianz from RACV and AMMI many years ago and are seriously considering to change back. I have had to make a couple of claims with Allianz for car accidents, both of which were not my fault. They did make the claims easy but very slow. They are expensive even though I've a rating one and had no accidents through fault of my own. Wouldn't recommend to my friends.

Quality
Service
Value


Approx Cost:
$600

Comments

By sandrad17 - 100% Trust 24th September 2012 7:23 am

Thanks for that info. Thats useful to know.

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190 Reviews
100% Trust
99 Compliments
24,045 Points
 (4/5)   30th April 2012 2:52 pm

I have been insured with Allianz for many years, and always shop around for a better price when my renewal is due and they are the most competitive. I had one claim and they were extremely efficient. I am very happy with Allianz.

Quality
Service
Value


 
15 Reviews
80% Trust
1 Compliments
220 Points
 (4/5)   27th January 2012 4:18 pm

I spoke to them over the phone, although I have not yet made up my mind, the service was BRILLIANT, they were happy and helpfull

Quality
Service
Value


 
12 Reviews
90% Trust
0 Compliments
200 Points
 (4/5)   17th December 2010 4:09 pm

Although I've never had to make a claim, I stick with Allianz for my Ute and Horse Float insurance as they give me the best deal around.

Quality
Service
Value


 
13 Reviews
85% Trust
0 Compliments
200 Points
 (2/5)   21st June 2010 11:14 am

I'm not sure how many reviewers have actually had to make a claim through Allianz, but their service leaves a lot to be desired. We made a claim for a stolen car over the phone, provided them with all the necessary information/documents and heard nothing from them for weeks. When we contacted them to see what was going on all they could tell us was that the claim was being processed. Very poor service, with no care for their customers. I've switched straight away.

Quality
Service
Value


 
13 Reviews
100% Trust
2 Compliments
930 Points
 (4/5)   19th June 2010 2:05 pm

Changed from another insurance company with both the cars.Was cheaper by $300 for the 2 combined and the staff were really helpful so that my husband and I can pay the next time online

Quality
Service
Value


 
22 Reviews
100% Trust
2 Compliments
205 Points
 (2/5)   10th May 2010 1:40 pm

Took 7 months to "approve" the necessary items covered under my insurance. Had to keep calling and eventually only got the approval once I threatened to take them to small claims as I knew that the items were definitely covered under my insurance. This delay caused additional loss to me in loss of rent as I could not make the repairs to my property.

Quality
Service
Value


Approx Cost:
$1500
 
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