Accor Vacation Club

Hi I was ask to rewrite review with more detail. My last bad episode was at grand mercure busselton WA. I booked a studio room months in advance and was told they were scattered through resort. I looked at reviews on trip advisor and seen that studios close to road were noisy. So I emailed grand mercure and requested a room away from road as was advised they were noisy and that as we were coming from NSW wanted to relax as a holiday. Tthey said they will try there hardest but no guarantees. Now the studios have a kitchenette, spa bath and nice big bed so was happy with hat for just the two of us. We arrived and were put into

1. A disabled studio no bath at all, no room for toiletries, and was like a hospital bathroom.

2. The room was right next to the laundry ( which this is where grand mercure wash there pool towels up until 10 at night) and no sound proofing. Hmmmmmmmm noisy to say the least.

So I was not happy and went back to reception and they said that is all hey had. I called accor and their first reply to me was it is a public holiday call back in 3 days. I said no and asked them to look into. But nothing at first until I kept calling. So then basically they said they could move me to another room in 3 days as they were all booked out. Well anyway I left it at that as my husband and I were arguing at this point as he NEVER wanted to buy Accor ( $20,000 a GOLD member) in the first place. Also we had watched others check into regular studio rooms at this point not sure how but we met someone on a winery trip who had. Anyway 2 days later a studio room was available at 7.30 am. So we changed and all was ok from then. When I returned I wrote more letters to Accor asking for some kind of compensation for first 2 nights, I ask loads of questions like why wasn't I called and told we were put into a disabled room and given other options. Anyway they just finally replied and said basically no compensation as they did all they could. So I am again very upset as this is just another incident. Some of Accor is ok but they do not live up to what they say. That you will always be looked after and get the best rooms etc. o and did I mention disabled bathroom leaked into bedroom on carpet and they new about this. Very very dangerous. So there is one story a true story. My suggestion is look elsewhere. Oh yes and best part when we signed up we were given 2 for 1 cruise voucher and was told best price. Not I found better prices on the net and showed them and they would not even match it. This voucher was part of the reason we joined. Well it's expired as not good value and we will never be able to use. They tell you what you want when they sell they get you so excited and when you say no bam they offer you another incentive. Look elsewhere

I recently did 2 extended stays at one of their new 'takeover' establishments within a 3 week timeframe.

I rang Accor to enquire about joining & they said the hotel is a part of Accor & a rep would ring me within the week.

When they finally did call me back I found out the hotel was not a part of Accor as it was still called a Sebel property. I pointed out that the takeover was completed & the hotel had told me to join the club for rewards because I had utilised the suites & it would be a great benefit to me.

The rep then told me it would cost what I consider to be an exorbitant fee to join!!!! It was pointed out that I'd get 1 nights free (its not free if you have to pay to join) accomodation in a standard room in any Accor property. I asked what if I travel with children & use suites? The rep said I'd have to pay for a connecting room!!! I said thanks but no thanks.

I was very annoyed that my $$$ spent didn't amount to the gathering of points for future rewards.

Whilst the hotel is fantastic, with great staff - the Accor club leaves alot to be desired. Especially charging an annual fee.

I have read reviews about it on another feedback forum & it seems woeful (i.e.: reward rooms never available for booking) with plenty of negative feedback.

Not for me I'm afraid.

great price ,great esperience would recommend to friends anytime and will got there for my honeymoon in october

Hard to get bookings but very cheap holidays through interval. Too many restrictions but for 80 years of holidays if you plan ahead, great price.

I have been a member for a number of years, great value for money, easy to use service. Great range of accommodation and options available

its great vaule i can't get over the fact i can stay in a 5 star hotel for $150, get half price rooms food and discounts on loads more, it's the greatest little card in your wallet well worth the money

My brother got me onto this great scheme. Now my whole family are members. We love the great rates and the wide selection that we have to choose from. Finally a rewards/loyalty scheme that you actually get some value from.

Pretty good as far as "timeshare goes" - as the other poster mentions do your homework, decide on a product & then by from a reseller. The sales pitch/combined weekend is pretty painless but don't be pushed into making a decision on the spot. If something is a good deal today, its a good deal tomorrow. They do try and encourage you to sign up with the promise of a couple of domestic plane trips on the day - but really when you are talking about signing up for something that expensive thats small cheese.

Overall I am happy with the club membership but VERY disappointed to find that I could have got exactly the same thing for much less than half price :( If you are considering joining have a look at redseason.com.au before you sign up (or within your cooling off period if you sign up on the night.

Have been to three of the available accomodation venues. Even recieved a free upgrade for one of them while refurbisment and construction was underway on part of the site. Great service in well appointed 'luxurious' venues. Well worth joining the club. The member support and travel agency service was also excellent.