17 reviews about Accor Vacation Club

verified email - 17 Jul 2021

This membership is the WORST investment you can ever make!!! Do NOT do it!
Imagine this, in the middle of winter, out of season, in the middle of the week, their is not a single hotel that can offer me my “FREE” membership night. This clearly means you will never ever get what these lying sales people and supposed policy claims. It is all lies, DONT do it. I will never ever waist my money on this rubbish again.
Going forward I am boycotting every hotel belonging to this membership scam.

verified email - 10 Jun 2018

We just spent a weekend in the gold coast to attend an Accor vacation club presentation. The sales guy was nice but they put the hard sell on you making out that its the people sitting in the penthouse offices (that we were in) having a royal life by joining this club and the rest of the suckers on the street paid full price for their holidays. They present all the beautiful pictures and brochures and it sounds ok, however when you are parting with $29 upfront and $1000 maintenance costs they you want to do due diligence and think it over, do your research and don't sign anything with seeing a lawyer. This however is not how they operate, its sign that weekend or the offer is off the table, which made us instantly realise that its a sham, companies with an outstanding product don't do this, so our advise is be very careful and do your homework. We are members of the Accor hotel program and that works really well for us we assumed that having the same brand this may also be good but its left us with a really bad taste in our mouths about Accor in general.

12 Jan 2018

There seems to be confusion over timeshare and hotel membership. Ihave both with accor.
Firstly, timeshare which is ACCOR VACATION CLUB. Let me be clear i have been a member for more than 10 years and have used it for holidays in australia & america. I have found them to be fantastic in most instances. The quality of the accomodation and the service in general, been great. Just recently i took my parents to the gold coast for 4 nights and whilst the apartment needed some freshening up, it wasn't anything to get hysterical over. The most important thing about timeshare is that it is not for everyone. That DOES NOT mean it is bad. Oh and by the way i know people are confused because timeshare membership is not something that comes up for renewal every 12 months.
Secondly, ACCOR HOTEL CLUB which Ihave also had for many years, is an annual hotel membership which allows a member special discounts and promo travel packages in their hotels worldwide. I have used my membership in australia, u.k., france and n.z. and will be using it in Europe later this year. Again this sort of membership is not for everyone, BUT this does not make it bad. Lastly, everybody has different expectations for their accomodation and different needs, ALL reveiws should allow for this.

Approximate cost: $00

verified email - 07 Dec 2015

Hi,

I have been to the membership sell and really would like to join to take my family for special holiday, but just cannot afford. Would anyone know where to get membership through private sale with low cost? Or would anyone wish to transfer membership for a very small cost?

tonyd958 26 Feb 2016

Dont join Accor - absolute waste of money and time. I have the 15k membership and it is a waste of time. A huge percentage goes to the sales shark who placed the sale.

yvonneq 26 Jun 2017

I have one to 'give away'. Please let me know if you are still interested.

verified email - 22 Jan 2015

What a waste of money! We deffinately didn't get our money's worth! I think we used it once in the year we had it. The place we stayed at was in the middle of no where basically and not local to any major attractions!

verified email - 01 Oct 2014

We were part of this club when I was working. used this when we stayed at the Resort on the Sunshine Coast during xmas hols in 06. only thing about the place was the meals were expensive and lack of transport to the hotel. I didn't re join accor club after my membership expired.

Approximate cost: $1500.00

verified email - 15 Sep 2013

Was a member of this club for a year. Did not renew it once the year was up.
We like to take casual weekend trips away, we don't really plan them a long time in advance, just decide a week or two out that we are going away. Accor can be difficult to book in this circumstance, you need to know ahead of time and book early.
We enjoyed our free nights at the Sofitel on the Gold Coast and used our 'buy one get one free' offer for dinner there. All up this saved us about $350- covering the cost I paid for the club.
I recommend weighing up what you want to use a holiday club for before signing up. It can definitely be worthwhile if you like to book ahead.

JM2015 16 Sep 2013

Hmm it doesn't really sound worth it in the long term, thanks for sharing!

verified email - 21 May 2013

Hi I was ask to rewrite review with more detail. My last bad episode was at grand mercure busselton WA. I booked a studio room months in advance and was told they were scattered through resort. I looked at reviews on trip advisor and seen that studios close to road were noisy. So I emailed grand mercure and requested a room away from road as was advised they were noisy and that as we were coming from NSW wanted to relax as a holiday. Tthey said they will try there hardest but no guarantees. Now the studios have a kitchenette, spa bath and nice big bed so was happy with hat for just the two of us. We arrived and were put into
1. A disabled studio no bath at all, no room for toiletries, and was like a hospital bathroom.
2. The room was right next to the laundry ( which this is where grand mercure wash there pool towels up until 10 at night) and no sound proofing. Hmmmmmmmm noisy to say the least.
So I was not happy and went back to reception and they said that is all hey had. I called accor and their first reply to me was it is a public holiday call back in 3 days. I said no and asked them to look into. But nothing at first until I kept calling. So then basically they said they could move me to another room in 3 days as they were all booked out. Well anyway I left it at that as my husband and I were arguing at this point as he NEVER wanted to buy Accor ( $20,000 a GOLD member) in the first place. Also we had watched others check into regular studio rooms at this point not sure how but we met someone on a winery trip who had. Anyway 2 days later a studio room was available at 7.30 am. So we changed and all was ok from then. When I returned I wrote more letters to Accor asking for some kind of compensation for first 2 nights, I ask loads of questions like why wasn't I called and told we were put into a disabled room and given other options. Anyway they just finally replied and said basically no compensation as they did all they could. So I am again very upset as this is just another incident. Some of Accor is ok but they do not live up to what they say. That you will always be looked after and get the best rooms etc. o and did I mention disabled bathroom leaked into bedroom on carpet and they new about this. Very very dangerous. So there is one story a true story. My suggestion is look elsewhere. Oh yes and best part when we signed up we were given 2 for 1 cruise voucher and was told best price. Not I found better prices on the net and showed them and they would not even match it. This voucher was part of the reason we joined. Well it's expired as not good value and we will never be able to use. They tell you what you want when they sell they get you so excited and when you say no bam they offer you another incentive. Look elsewhere

Approximate cost: $20,000

itgirl41 21 May 2013

I'd never buy into timeshare too many bad stories.

verified email - 24 Aug 2012

I recently did 2 extended stays at one of their new 'takeover' establishments within a 3 week timeframe.

I rang Accor to enquire about joining & they said the hotel is a part of Accor & a rep would ring me within the week.

When they finally did call me back I found out the hotel was not a part of Accor as it was still called a Sebel property. I pointed out that the takeover was completed & the hotel had told me to join the club for rewards because I had utilised the suites & it would be a great benefit to me.

The rep then told me it would cost what I consider to be an exorbitant fee to join!!!! It was pointed out that I'd get 1 nights free (its not free if you have to pay to join) accomodation in a standard room in any Accor property. I asked what if I travel with children & use suites? The rep said I'd have to pay for a connecting room!!! I said thanks but no thanks.

I was very annoyed that my $$$ spent didn't amount to the gathering of points for future rewards.

Whilst the hotel is fantastic, with great staff - the Accor club leaves alot to be desired. Especially charging an annual fee.

I have read reviews about it on another feedback forum & it seems woeful (i.e.: reward rooms never available for booking) with plenty of negative feedback.

Not for me I'm afraid.

TooStronk 24 Aug 2012

Whoa, okay so we all gotta watch out. I don't think reps for certain businesses will 'play by the books' at times. Better to go with other user reviews. Thanks for the heads up. I know I'd rather trust another reviewer than their reps.

verified email - 11 Jun 2012

great price ,great esperience would recommend to friends anytime and will got there for my honeymoon in october

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