AGL Electricity & Gas

After being with AGL for gas and electricity for 43 years I rang and asked for a better deal. Was told they could give me 1% extra on gas if I direct debited. I said I could get a better deal elsewhere and was told maybe I should take it. After changing to Aust. Power & Gas I received my final gas bill for 19 days which came to $28.03 then they charged me $68.18 for disconnecting me. I suppose the same will apply to my final electricity bill when it comes in. I am an age pensioner and they are just a money hungry grabbing company.

OK, so this review is only for the few months iv been using this company BUT energy companies can go bad really quickly.

Been a good experience so far with AGL - We got a good deal with 10% off any rate compared to other energy companies, flybuy points and $175 off first bill.

Bills have been a good price so far. As you would expect the phone customer service is like everywhere...can never really understand the person.

Good so far, lets hope they keep it up.

I would encourage everyone NOT to risk going with AGL. We moved into our place 12 years ago. Afew years ago we found out that us and our next door neighbours were paying each others bills (and had been since we moved there). We only found this by accident when they wanted to change the meter but couldnt because the meter numbers didnt match up. It didnt take us long to work it out (AGL were quite happy to leave it). Since then we and our neighbours have been trying to get this sorted out! Everytime we called them, they said "yes, it has been fixed now" only to go out to check the meter number and find nothing changed! This literally went on for 2 years. Our neighbours moved at the end of last year, and they were absolutely assured that everything had been changed over. On the day of their disconnection - WE were cut off! The "customer service" has been absolutely atrocious, and basically they couldnt care less. That part of it was finally sorted, but we are still trying to get the bills sorted out. Have been told different things by different reps, promised things then turned around and refused them. It beggars belief that a company could operate this way and still have customers. It is now in the hands of the Ombudsman. Deal with this company at your own risk!

They cost far to much . and when you talk to them on the phone they are so rude and loud so i am not happy with them. I am on a budget and they cost to much. they said to me they are the cheapest and the is all shit

I would have to rate AGL as being the worst business I have ever had dealings with ever! The customer service team on the phones are so rude and cannot handle any questions that are even the slightest bit tricky. The service by AGL is disgusting. You need to be home from 7am to 9pm to organise a disconnection (or connection) during business hours. I explained that I work full time and cannot achieve this, "well you can have a Saturday appointment in two months time" being the earliest slot available. I was tied to them for a number of years and I can guarantee that I would rather be tortured than have to endure their poor quality service ever again. If Icould give negative stars for this business, I would. What I have detailed is only one of the issues I had with AGL, I could go on for quite some time with many other problems.....

A few years ago I used to be with AGL who were charging me higher electricity fees than any other supplier. I found that they were not interested in offering any discounts beyond 5% and customer loyalty was not important. I am now with Lumo Energy who give me a 15% discount and are interested in customer retention. I would not recommend AGL to anyone.

When we moved we were charged termination and reconnection fees with AGL because we were on a two year contract. Then they did not give us the same deal/rate that we had at the old place. It took them about 4months to explain this to us and sort it out with me calling them every second day. More than once staff hung up on me and were very rude.

I had direct debit set up -- they stopped sending me paper bills and just charged my account. The problem was they double charged me, charged me the wrong amount etc. Not once did they get it right. I would ask them repeatedly to send me a paper bill BEFORE they charged my card and ended up cancelling my direct debit -- the problem with that is then you have to pay a % fee for paying by a different method...

Basically i was very frustrated with the poor service, the lack of respect and the repeated mistakes that i had to spend time and money chasing up to correct. Never again will I use AGL.

Have switched to AGL before when I thought they've got better rate than my previous provider. The salesman looked at my bill and showed their current rate. However, right after I transferred, got a notice that they're increasing the rate (more than our previous provider's). A month after, we moved and notified them. Was very hard to talk to them. I thought we understood each other, the next day when I was asking something they said they have no record of my request and therefore have to get all the details again (including reading the contract which takes really long). Called again when I found out that they're still using my old address, and informed that they didn't get my new details!!! And my new plan (for the new house) has been applied to my old place!! That was very annoying. Now I got a bill and about to setup a direct debit and found out that my account with them is no longer active, and I have no idea now what is our service provider. They said I haven't been with them since Jan. I just don't know what happened and I'm just getting tired of talking to them already!!

Im with agl for my electricity. Well i thought i was. turned out they had forgotten to put my connection request through i got the welcome pack etc but then got a call from another company and said agl did not have billing rights and my power was to be disconnected. I rang agl and they apologised and had someone out the next day to fix this problem

I am with AGL for both gas & electricity they give great discounts for combining bills. we also just had the solar panels installed and it was very easy to update our billing system with AGL and now we are on a better plan.