AGL Electricity & Gas
I used them for fly buy points but its not worth it!
Hi Nelliecot, thanks for the heads-up, as we are currently considering changing service providers. However after reading this, we are not so confident that AGL will be worth our time and effort. Nevertheless, we encourage you to report this matter to the respective ombudsman, as this matter could have legal implications, if you chose to pursue the company in question. Thanks again, ReecesFlag as suspect or inappropriate
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Hi Reneemarcia, thanks for the heads-up. Unfortunately, 'big business' seems incapable of respecting consumer loyalty, which is a shock for many. Please keep in mind that those on a low-income (pensioners) are not supposed to be charged a disconnection/reconnection fee and you should therefore be entitled to a refund. Regards, ReecesFlag as suspect or inappropriate
Been a good experience so far with AGL - We got a good deal with 10% off any rate compared to other energy companies, flybuy points and $175 off first bill.
Bills have been a good price so far. As you would expect the phone customer service is like everywhere...can never really understand the person.
Good so far, lets hope they keep it up.
Hi Tinaa2, We are on the look out for a new utility provider and were very interested to stumble across your review and the many others here. The situation in which you find yourself is horrendous to say the very least. Please remember to write an update once the matter has been resolved, as we would be interested in learning the outcome. We recently had issues with Origin Energy which warranted ombudsman involvement however the individual concerned did little to resolve the issue. Despite receiving a series of ‘over due’ and ‘disconnection’ notices, we were found to be several hundred dollars in credit. The problem was purportedly caused by their new computer system which was incapable of linking previous/current address details and rolling over the credits/debits. Two years down the track and we are only now getting closer to a resolution, with no thanks to the Origin or The Ombudsman. Thank you for sharing your experience, it was very interesting. Regards, ReecesFlag as suspect or inappropriate
Hi PinkAngel24, thanks for the heads-up! It is obvious by the reviews on this site (and others) that AGL cares little for their consumer base and is prepared to adopt the use of unethical tactics in an attempt to avoid responsibility. Given that we are seeing a staggering increase in this type of behaviour (and ombudsman complaints), it would be reasonable to conclude that these multi-national/international corporations fear no-one and this alone is very telling. The fact remains that the majority of consumers ‘do not’ complain and for the few that do, the government sanctioned fines/compensatory payments are so negligible that it equates to ‘spare change’ for these companies. If the evidence is anything to go by, it would appear that they are a law unto themselves, which is frightening. Thanks for a brilliantly written review that more than adequately expresses your thoughts and views. Regards, ReecesFlag as suspect or inappropriate
I had direct debit set up -- they stopped sending me paper bills and just charged my account. The problem was they double charged me, charged me the wrong amount etc. Not once did they get it right. I would ask them repeatedly to send me a paper bill BEFORE they charged my card and ended up cancelling my direct debit -- the problem with that is then you have to pay a % fee for paying by a different method...
Basically i was very frustrated with the poor service, the lack of respect and the repeated mistakes that i had to spend time and money chasing up to correct. Never again will I use AGL.
Listen to what the customer wants, and i dont think people should be door knocking at ungodly hours of the evening!
Hi MirjanaB, unfortunately, privacy in most western countries is fast becoming an illusion which is shocking to say the very least. Incase you didn’t know, door-to-door salespeople are only allowed to invade one’s privacy between the following hours: Monday-Friday 9am-6pm, Saturday 9am-5pm. They are not permitted to visit on Sundays and public holidays. If however you display a, ‘Do Not Knock’ sticker, you can have the company fined for knocking. We refer you to the ACCC for additional information: http://www.accc.gov.au/consumers/sales-delivery/telemarketing-door-to-door-sales Regards, ReecesFlag as suspect or inappropriate
Hi Anonymous Member, great advice! It is vitally important that each and every person check their account (s) with a fine tooth comb. We have had an ongoing battle with Origin Energy that dates back to the installation of their new computer system which failed to make a connection between previous/current addresses. Having successfully worked as an advocate for various family/friends, we made the mistake of assuming this matter would be resolved in a snap, however two years later, the issues remain. We then enlisted the assistance of the ombudsman however even they were unable to resolve the issue. Needless to say, the entire process has been both highly stressful and not to mention, time consuming. After some of the more pressing matters have been resolved, we will be demanding compensation. Stay tuned for our upcoming, long-winded review! Regards, ReecesFlag as suspect or inappropriate
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