Hi Dave - great to speak with you this morning.
I have liked you on Facebook and added a comment there as well :) It is important to acknowledge the level of service provided by Tim and Dennis. It is easy to say that they are just doing what they are paid to do - but they are way beyond that mentality. From the time they contacted me to do the confirmation measurements, they were reliable, on time and contacted me exactly when they said they would. The day they did the installation was Tuesday this week - an incredibly hot day as you will remember - but they worked tirelessly without complaint, rang me when they were finished, and then returned later to get me to sign off on the job having been to Murray Bridge. When they left, they still had another job to measure up. They clearly work long hours but they give absolutely no impression that anything is too hard.
The quality of their workmanship is exceptional and they left no mess and everything they had needed to move was put back - this is very rarely the case with tradesmen and I appreciate the additional attention to detail.
To me it is always about the service and attitude - Tim and Dennis should be commended for going that extra mile, for their polite and considerate manner, for taking into account that customers have to work too and can't just sit around waiting, for their problem-solving ability and precision work. I could go on - but I am sure you have the idea, Dave :) I should mention too that Ryan also was very good at his job when he came to quote - your recruitment processes are obviously spot on.
I am very happy with the shutters and very pleased that I have made the decision to have them installed. I will certainly look at additional products in the future.
Best regards
Helen Hutton