Super-impressed by the service. The vacuum part I ordered arrived within 48 hrs during the Christmas and NY break, which was unexpected and very welcome!
Approximate cost: $90
Very prompt service, even using AusPost. The items ordered were exactly what we needed. Great communication after the order was placed. Also very handy that PayPal is the method of payment. I would recommend this business to anyone.
Within 4 days of me ordering vacuum bags & a filter Online they were delivered to my door by Australia Post! This was during Australia Post's Christmas parcel delivery rush. They were the correct bags & filter.
The most helpful YouTube videos out there, I was able to fix my own vacuum cleaner! Really clear, easy to follow instructions, no blather. These guys are experts.
Despite initial confusion about the part required Vacuumspot was able to successfully identify and supply the correct part. That persistence was appreciated.
Approximate cost: $16
You would not believe the odd things people said to me re replacement bags for my 20-yr-old Electrolux. The upshot seemed to be, “Lady, why not buy a newer model from us instead of chasing bags for your old one?†Oh, dear … But Kerry & co. from Vacuumspot were so helpful: she ID'd the bags from my part number, already knew the bags' measurements, and told me how to save on postage by mini-bulk buying. What a relief!
My vacuum bags rarely available in local stores so
decided to look online.
vacuumspot had them, delivered them by auspost
almost by return with tracking advice. Well packed,
excellent service.
Found VacuumSpot on eBay searching for filter kits. Their prices were the best. Ordered 2 generic filter kits, which were shipped same day. Wow!!! Superquick service.
When they arrived, the HEPA cartridges were slightly bulged on the ends and needed filing down to fit in the machine. They then worked perfectly.
I mentioned this in feedback, just for information, not a complaint. Kerry replied almost immediately with a personal apology, and sent another 2 filter kits, free of charge, and with more apologies. Where else do you get service like that these days? I HIGHLY RECOMMEND VACUUMSPOT.
Approximate cost: $42.35
Thank you for your referral. It is our pleasure to help you :-)
What impressed me most was the fast delivery, the item I ordered got shipped that day which is highly unusual for an Australian business. Also I got a personalised reply to my comment on their service. Give these folks a go, they deserve it.
Approximate cost: $29
That is very generous of you. We are only too happy to help :-)
Despite the fact there was an small issue it was quickly resolved, i've always believed one should be judged on how they solve a problem and Vaccum spot was excellent
Thank you for such generous comments. That is very kind :-)
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